Cycle takes forever

The manual says wash number 5 takes 60 minutes the only shorter cycles are numbers 9 & 10 which take 55 minutes but they are cooler washes for wool and silk with a spin speed of 800rpm the number 5 has a spin speed of 1400rpm.

Mechanical timer. Replace.

It is either:
1. Thermistor error. $6 part. Easy repair
2. Motor position sensor issue. $18 part. Easy repair

check out repairclinic.com or appliancepartspros.com for repair videos. Thermistor can be replaced from bottom of washer . Videos show you where it is.

surely you have to cal one , so that repair person can oil or grease the motor

I used to have the same problem. You should try to lower the amount of cloth in your washing machine. :) hope this will help.

I'm and owner and will try to help. Are you handy and do you want to try a DIY fix?

From the wash times is sounds like the washer is agitating the wash load (tumblers are rotating the wash basket load) is that correct?

If so see if the machine will complete a Spin Only cycle with no clothes in the wash basket. Set the Spin setting to Spin/Hang dry seting and start the cycle. It should take about 10 min complete. Does the Spin Only cycle complete with no clothes in the wash basket?

Some handy links if you are going to DIY.........Service Manual for reference.

check the filter

Check your program settings. If wash quality is good, it's OK. Check your inlet water has sufficient pressure! Refer user manual

front load washsher do take longer to wash than top load but it should not take 2 hours on a short cycle. has it always done this

Quick wash cycle for the Hotpoint FEW12 is 'K'

A 95* White cotton, heavy soil ........ 5.5kg 2hours 30/40 mins Fast spin
B 40* White cotton Heavy soil .......5.5kg 1hour 40/50 mins Fast spin
C 95* White cotton and linen without special finishes......5.5kg 2 hours 20/30 mins Fast spin
D 60* Colour fast cotton, linen or viscose without special finishes......5.5kg 2hours 5/15 mins Fast Spin
E 40* Non-colour fast cotton, linen or viscose.....5.5kg 1hour 40/55 mins Fast spin
F 50* Synthetics, coloured nylon, polyester, acrylic & cotton mixtures, cotton or viscose with special finishes, coloured polyester & cotton mixtures.....3kg 1 hour 5/15 mins Slow Spin
G 40* Acrylics and tri-acetate blends of these fabrics with wool, polyester & wool blends....3kg 40/50 mins Slow Spin
H 40* Wool, shrink resistant machine washable wool, woolen blankets..... 1.5 kg 1 hour 15/25 mins Fast Spin
H...(Wool mixtures with cotton or rayon.....2.5 kg)
J 30* Silk, printed acetate.....3kg 55 mins/1 hour 5mins... Slow Spin
K Quick wash for freshening up lightly soiled items. Warning... not for woolen, silk or delicate items.....1kg 35/45 mins Slow Spin
L Cold wash, cold fill only, no heating action....3kg 55mins/1hour 5 mins Slow Spin
M Rinse and Fast Spin... cotton......5.5kg 55 mins/1hour 5mins...Fast Spin
N Rinse and Slow Spin... Delicates....3kg 30mins Slow Spin
P Fast Spin .... cotton.... 5.5kg 15 mins Fast Spin
Q Slow Spin.... delicates.....3kg 15 mins Slow Spin

Hope this helps

Sue