LG WM - Recent Questions, Troubleshooting & Support


A DE Error Code is indicative of a “Door Error”. This indicates that the washing machine door is not shutting, locking or opening. This means that there is something faulty with the door switch and locking mechanism . You should get this replaced or you may have water where you do not want it. biigg53566

LG WM-2277HW... | Answered on Aug 13, 2018


the best way to drain the machane is to lean the machine back prop something under it and then using a bucket take the drain hose out an bring it as low as you can to the floor. This will make it easer for you to open the front at the bottom an clean the drain trap ,it is possible that there will be a little water left in there good luck

LG WM2487H Front... | Answered on Jul 15, 2018


if the bearings are rusted or seized u need to change main seal near bearings. was it noisy b4 you looked at bearings?could be broken spider that holds bowl.please reply if u need more help

LG WM1814CW... | Answered on Jun 29, 2018


After searching for the answer as to why my LG WM2455H wouldn't start unless I unplugged it and then plugged it again, and trying many "solutions", such as holding the power and start buttons for x amount of seconds, I finally found one that worked. Just before ordering a new control panel, I decided to search one more time for an answer, and found a young man claim that his uncle told him the answer to solving the problem. It's a little weird, and I was very skeptical, as you will be, but it DID WORK to let my washer power on after running cycles of wash. Here it is: Within 12 seconds, push in the POWER button and let go, then open and close the washer door, repeat by pushing in power button again, and let it go, then immediately open and close the washer door again. Do this six times within a 12 second time span. According to the young man on youtube, this procedure RESETS the controls. I would still be a little skeptical, except my machine behaves like it's suppose to now. PLUS, I did nothing that might be attributed to the solution (except think about how I was going to move the heavy washer away from the wall to replace the Control Panel I planned to buy). So, I hope this works for you. It certainly saved me a lot of time and money.

LG WM2455 Front... | Answered on May 16, 2018


The *dreaded* "LE" error is overwhelmingly caused or triggered by incorrect type detergent **OR** too much *HE* detergent (a special low sudsing detergent).
In all LG washers-when too much detergent has been used-this will cause the "LE" error to be displayed & the wash cycle will be interrupted. Unplugging the washer for more than one minute will cause the MAIN BOARD (computer) to power down and re-boot when the washer has been plugged back in.
On LG washers built *before* 2008-after several "LE" error events-the error *cannot* be reset by unplugging the washer. This indicates that the HALL EFFECT SENSOR has failed and will need to be replaced.
On all LG washers built during and after 2008-a more robust resistor was used in the HALL EFFECT SENSORS-which eliminated damage caused by higher electrical loads placed upon the sensors due to oversudsing. HALL EFFECT SENSORS virtually never fail in 2008 and newer LG washers but the "LE" error will still occur if too much or the wrong type of detergent is used. This will be "resettable" by unplugging/replugging the washer.
The CORRECT amount of HE (High Efficiency) detergent to be used is as follows:
HE : (2) Tablespoons Per Wash Load
HE 2X : (1) Tablespoon
HE 3X : (1) Teaspoon
USE THESE AMOUNTS RELIGIOUSLY-NO EXCEPTIONS-IN ALL FRONT LOAD WASHERS WITH 3.0 cu ft DRUMS AND LARGER

Read more: The Dreaded LE Error Code in LG Washing Machines: Diagnosis / Troubleshooting, Root Causes, and Repair ' Washer Repair ' Fixitnow.com Samurai Appliance Repair Man http://fixitnow.com/wp/2010/08/03/the-dreaded-le-error-code-in-lg-washing-machines-diagnosis-troubleshooting-root-causes-and-repair/#ixzz2nlabX1Gv
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LG WM2233H Front... | Answered on Apr 07, 2018


damper is stiff. i would look at the springs that hold the tub if you take them off a bad one won t close all the way up also check leg mounts for weak medal

LG WM-2032H... | Answered on Mar 02, 2018


You need a new drum. Those holes are caused by the sharp edges of the baffles which cause the clothes to tumble.

If you can find the sharp edge you could put epoxy putty on it. However if it is 12 months old, it should be a warranty issue as you have only just found out what is causing it.

See the link
LG washing machine support number Google Search

LG WM2688H Front... | Answered on Mar 01, 2018


I have tried several different things for my stinky LG washing machine that I just bought September 2007, including "remedies" from the customer service at LG - nothing worked for me. FINALLY, I HAVE DISCOVERED A SOLUTION AND AM SOOOO THANKFUL! I removed the liquid detergent tray and sprinkled baking soda (probably 2-3 tablespoons) where powdered detergent goes, and ran a cycle with hot water, no clothes, no detergent. This got rid of the smell, but the very next time I did a load of clothes with detergent, the stinky smell came back. So I tried adding baking soda in the same manner with every load of laundry I did (underneath the liquid detergent tray) and it has worked!!! With every load of laundry, I remove the liquid detergent tray and sprinkle approximately a tablespoon of baking soda and then replace the tray and fill it as normal with my liquid detergent (whatever is on sale, the brand of detergent has not made a difference for me). This is ALL I do. No leaving the door open, cleaning the rubber seal, wiping anything out. I believe the smell is a result of stuff we can't see or even get to and that's why the baking soda works.
I hope this helps someone else.

LG WM-2277HW... | Answered on Feb 27, 2018


What is the mater with us that we are accepting this outrageous product flaw?

Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!

What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?

I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!

New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

*Make sure I use high efficiency detergent THAT will fix my problem.
Wrong.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
Wrong!
*Cleaned the water hoses; THAT will fix my problem.
Wrong!
*Cleaned the gasket around the door. THAT will fix my problem
Wrong!
*Cleaned the tub with bleach water. THAT will fix my problem.
WRONG!
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
WRONG AGAIN!
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.
WRONG! WRONG!! WRONG!!!

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:

*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine

*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard!

LG WM2688HWM... | Answered on Feb 20, 2018


What is the mater with us that we are accepting this outrageous product flaw?

Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!

What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?

I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!

New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

*Make sure I use high efficiency detergent THAT will fix my problem.
Wrong.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
Wrong!
*Cleaned the water hoses; THAT will fix my problem.
Wrong!
*Cleaned the gasket around the door. THAT will fix my problem
Wrong!
*Cleaned the tub with bleach water. THAT will fix my problem.
WRONG!
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
WRONG AGAIN!
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.
WRONG! WRONG!! WRONG!!!

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:

*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine

*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard!

LG WM1812C Front... | Answered on Feb 20, 2018


Change the filter alone u will receive the better result.

LG WM-2277HW... | Answered on Feb 18, 2018


Hi Santiago,

Make a basic check up of the outlet hose, if the hose is towards upward the water will remain in the hose or in drum this will change the system which will result in excess consumption of water. Hence make a straight passage towards ground so that u will find a good result.

LG WM3988HWA... | Answered on Feb 18, 2018


Washer is about 10 years old. So check springs to make sure not broken(unlikely). Then check shock absorbers and see if they look good. Hard to check actual functionality. If you see a problem then that's your issue. If you see nothing, then I would just replace them. They don't last forever. Good luck.

LG WM2901HVA... | Answered on Feb 15, 2018


The dispenser may be clogged with softener residue.

LG WM2277HBW XL... | Answered on Feb 15, 2018


Hello..

UE means Unbalance Error.. Check your machine legs and ground level properly.. And the main think is dont put a single blanket.

LG WM2277H Front... | Answered on Feb 14, 2018


Sal De



  • LG Master
  • 2,650 Answers
Go here,put your model number in to see all parts in your washer,if you think you can change out the hose then do it,find the hose on the diagram,get the part number and order it,or the hose could have pulled off from an unbalanced load but you're looking at it,if it has a hole in it replace it,if it just has to be realigned then do it.this ain't heart surgery lol.just unplug the washer before you open it up.good luck with it.

LG WM2688HWM... | Answered on Feb 11, 2018

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