20 Most Recent LG WM2688HWM TROMM SteamWasher Questions & Answers


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LG WM2688HWM... | Answered on Sep 05, 2018


What is the mater with us that we are accepting this outrageous product flaw?

Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!

What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?

I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!

New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

*Make sure I use high efficiency detergent THAT will fix my problem.
Wrong.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
Wrong!
*Cleaned the water hoses; THAT will fix my problem.
Wrong!
*Cleaned the gasket around the door. THAT will fix my problem
Wrong!
*Cleaned the tub with bleach water. THAT will fix my problem.
WRONG!
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
WRONG AGAIN!
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.
WRONG! WRONG!! WRONG!!!

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:

*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine

*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard!

LG WM2688HWM... | Answered on Feb 20, 2018


Sal De



  • LG Master
  • 2,650 Answers
Go here,put your model number in to see all parts in your washer,if you think you can change out the hose then do it,find the hose on the diagram,get the part number and order it,or the hose could have pulled off from an unbalanced load but you're looking at it,if it has a hole in it replace it,if it just has to be realigned then do it.this ain't heart surgery lol.just unplug the washer before you open it up.good luck with it.

LG WM2688HWM... | Answered on Feb 11, 2018


LG Tromm Washing machine te error. The manual says to call for service. Not much help there. The reason for the error is the thermistor circuit (resistive element that becomes less resistive as it increases in temperature). The thermistor acts as a heat sensor. In many cases, the error occurs because the wireing harness is too tight at the bottom of the drum and one of the wires in this circuit becomes disconnected with all of the movement of the drum (unbalanced load, normal cylcing etc).

1. Unplug the washing machine from the wall. The thermistor circuit is at line voltage (110 in the U.S.) and it will bite! So do this first before proceeding.

2. Move the washer out so you can get access to the back of it.

3. Remove the stainless panel (the one that is not painted, it is large (aprox. 16x18 inches). It is held in place by 4 phillips screws.

4. Locate the thermistor connection block near the bottom of the machine, at the center of the wash drum. It is the small white connector that has two wires running to it. One wire is dark blue, the other is light blue. Insure that neither wire has pulled out of the connector. If either of them have, repair the connector and provide enough extra wire ( aprox. 2") to provide cable relief.

5. If the cable connector and wires are ok, there are other solutions here that recommend either cleaning or replacing the thermistor.

Good luck to you.

LG WM2688HWM... | Answered on Feb 04, 2018


I have this problem with my Siemens machine, it is due to mainly running low temp washes and bateria building up in the hoses etc. (more prevalent if the machine is connected directly to the sink and not on a stand pipe). I run a 90 degree cycle every 4 weeks with the machine empty except for two capfuls of baby sterilisng fluid (approx half a mug) I buy stores own as it is cheaper than miltons. The first time I did mine I ran the cycle twice to be sure it was cleared out. My machine is six years old and the first smelly signs were when it was about a year old, I run the maintenance wash religiously ever 4 weeks and run a machine descaler such as oust thru every 4-6 months. Hope this helps. Roni. (ps don't be tempted to use bleach as it foams up and can cause more problems!!)

LG WM2688HWM... | Answered on Nov 24, 2017


Major job! I would suggest looking up a help video on YouTube or repair clinic if you are mechanically inclined.

LG WM2688HWM... | Answered on Oct 12, 2017


Take top off, take control panel off, take front off. Now you can get to pump. Check videos from repairclinic.com, appliancepartspros.com or YouTube.com for how to. Not that hard. Just many steps.

LG WM2688HWM... | Answered on Aug 23, 2017


Follow the link for help diagnosing this error code http://www.lg.com/us/support/product-help/CT10000010-1337714738535-oe

LG WM2688HWM... | Answered on Jul 13, 2017


Go to appliancepartspros.com or repairclinic.com. Enter your model number. Look thru parts until you find the pump. There you will find a how to video. Pretty easy repair/replace. Good luck.

LG WM2688HWM... | Answered on Apr 29, 2017


Water remaining in soap dispenser. In front loading washers made by LG (some Kenmore too), water may remain filled in the soap dispenser after the wash cycle. This may be caused by the siphon tube being contaminated by detergent residue. To clear it, remove the siphon cover from the tube, and clean them thoroughly, making sure that all residue is removed. Replace the cover and make sure it seats properly all the way down. This will ensure that the siphon starts and continues until the dispenser tray is emptied. A small amount of water, a half inch or less, remaining is normal. There is a video on YouTube that suggests buying a new detergent tray. Try cleaning it first. There are no parts that will break or wear out under normal use.

LG WM2688HWM... | Answered on Feb 12, 2017


You have to check and replace the motor capacitor. There would a starting capacitor attache to motor. You have to replace that.
If you wish to get some details; check the site linked here. Pull up older posts.
http://electro-medical.blogspot.com/

LG WM2688HWM... | Answered on Sep 02, 2016


That will depend on what your options are, and what you can afford.
First, get a estimate on repairing your machine from a reputable dealer.
Then, price a new machine, and perhaps a guaranteed used machine.
Understand that washers are more and more being made by "robots", and often will not last more than 7-10 years.
\Also remember, the more electronics in the machine, the more things that can go wrong with it.
Some people opt for the most simple machine you can buy.
God bless your efforts.

LG WM2688HWM... | Answered on May 24, 2016


LE code means locked motor error. you need to check the Hall Sensor. unplug the power, remove the rear washer panel, locate the Hall sensor connector on the stator behind the rotor. you can test it with an OHM meter for failure. it may just be an unstable connection.

LG WM2688HWM... | Answered on Mar 16, 2016


THE CL ERROR CODE IS CHILD LOCK, PRESS AND HOLD THE PREWASH BUTTON FOR 3 SECONDS AND IT SHOULD TURN OFF........ BUT IF THERE ARE OTHER BUTTONS TO PRESS TRY IT OUT, THE OLDER LG'S HAD TWO BUTTONS TO PRESS, SO IF YOURS ARE THE OLDER ONES TRY IT OUT..... IF THIS HELPED OUT, PLS LEAVE A FEED BACK. I DO NOT ACCEPT PAYMENTS FROM ANYONE ONLY FEED BACKS, IT MOTIVATES ME TO HELP OUT OTHERS WHO NEEDS HELP....................

LG WM2688HWM... | Answered on Mar 16, 2016


IE error mostly means not filling completely with water or very slow fill

LG WM2688HWM... | Answered on Feb 10, 2016


SOMWE TIMES THE TUBE LINES CAN GET BLOCKED OR CLOGGED OR EVEN HAVE LEAKS, YOU WILL HAVE TO TAKE OUT THE DISPENSER AND CHECK CONNECTING TUBES. ALSO TRY POURING VINEGAR INTO TUBE AND LET SIT FOR AN HOUR OR SO

LG WM2688HWM... | Answered on Jan 29, 2016


ur using to much powder.remove drawer from machine and clean away all the excess gunk

LG WM2688HWM... | Answered on Nov 18, 2015

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