Our washer does not drain or spin after filling up with water. 9711031SM is the number we found on the washer.

Kenmore stackable washer dryer doesn't cycle (doesn't advance to water fill or wash, drain, rinse, spin) (not spinning, draining, filling?) After the video, we learned it was the points in the timer. It wasn't the black "electrical plug", being plugged into. Get your serial number and google Kenmore timer and you can order a replacement timer. Even if you still have someone come out, you've still saved a bunch!.......ps....I had a viewer make a good point!; I obviously didn't have any issues, but obviously be careful with electrical panel and any loose wires!

Remove and inspect the drain pump. (access is from the bottom of the washer once you remove all screws holding the pump housing in the front)
If no debris found when removing pump or pump impeller is damaged - replace. PArt number 4681EA2001D.
If found debris when removing the pump - reassemble and check again.
Good luck.

I found MayTag has a full report on this washer. https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/8169153c018494398525729c0057a4d2/$FILE/Samsung_Frontier_Washer.pdf

The part number is DC97-10417A and can be ordered at samsungparts.com

http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DC97-10417A.aspx

check your drain filter, get a wet vac and vacuum the water out, then open the drain plug at bottom and try to vacuum the drain to clear out debris......then turn on and test washer if it fills and drains if it fills with water and doesn't drain then your drain pump is defective........get your model number and source for a pump motor.................................

if it doesn't fill with water then your water fill switch is defective...............source for parts..............

if this helps out anyone a feed back would be good..........

It's not supposed to spin during water fill and draining, if I understand your post.

Charlie

I recently had this problem. It was found that the main drive belt broke and the washer would fill but not spin, agitate or drain. I replaced the belt and everything worked again. A defective or disconnected cover switch would also cause the same problem.

go to www.repairclinic.com and enter your model number. the first part you see is what is wrong with your washer's spin. replace that and you'll be good. this is found underneath between the motor and the transmission.

I FOUND THE PROBLEM WAS THE VALVEWHICH CONTROLS THE WATER INTAKE ON THE TOP OF THE WASHER. I PICKED UP THE REPLACE VALVE IT WAS LOCATED AT THE TOP OF THE WASHER WHERE THE WATER INTAKES ARE. THIS SOLVED MY PROBLEM.

yOUR SITE WAS VERY HELPFULL

THANKS ****

Okay...I'm a little confused on your symptoms. You initially said it fills, but doesn't agitate or spin, but drains.

Then, you finished with the washer filling, no agitate or spin, but now doesn't drain.

Which one is it?

The symptoms you describe are usually associated with the following:

1. Fills, may or may not agitate, won't spin or drain - lid switch.
2. Fills, may or may not agitate, won't spin, but still drains - motor coupling.
3. Fills, may or may not agitate, won't spin or spins slow - gear case.
4. Fills, agitates, spins, but does not drain – water pump.

NOTE: These are the more common failure items with these symptoms.

Double check the lid switch by opening and closing the lid. You should hear a clicking noise to indicate the switch is working. The switch is located under the top panel along the wash tub rim on the right-hand side. If not, check to make sure the lid strike (small plastic piece on the lid itself) is in place. This activates the lid switch when the lid is closed. Also, check the mounting screws along the rim (there are two of them) to see if they are tight.

If the motor coupling were bad, the washer would still drain, but there would be a rattling sound as the washer tries to spin or agitate.

If you need replacement parts, go to searspartsdirect.com and type in your model number in the "Search by Model Number" window. The lid switch can be found under the "Top and Cabinet" heading as item number 11 (part #3949238). Instructions on how to replace are located at the following link:

http://www.fixya.com/support/r385199-replacing_lid_switch_whirlpool_top

If you wish to replace the motor coupling, the part can be found under the “Brake/Clutch/Gearcase/Motor/Pump” heading as item number 13 (part #285753A). If you need instructions on how to replace, just follow this link:

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top

Now, there’s a couple of ways to drain the washer. If it’s a simple lid switch problem, you don’t need to drain the washer to replace the switch. With a broken switch repaired, the washer will run and drain by itself. However, if you wish to drain the tub you can use a shop vac to pull a vacuum on the drain hose. This may take a few times depending on the size of the shop vac. These wash tubs typically have about a 35 gallon capacity. If you do not own a shop vac, you can by-pass the lid switch by jumpering the two BLACK wires at the lid switch connector that is connected to the console. CAUTION: Make sure you UNPLUG the washer before jumpering, then plug back in.

I hope this information is helpful to you. If I’m wrong about the symptoms, please post back and update me on what the washer is or is not doing, so I can assist you further.

If pump works fine or still pumps out water, then it is a timer malfunction. Replace the timer and you should be fine. To locate a part number for your timer, refer to www3.sears.com with the model number off your washer.