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Anonymous Posted on Jul 02, 2010

My lg WM2277HW is not draining water. It's filling with water and spinning but not draining the water. An oe error is being displayed. I checked the hoses and they seem fine. I checked the filter and there was nothing in it. When the washer is in the draining mode it makes a terrible sound. What do you think ?

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  • Expert 375 Answers
  • Posted on Jul 17, 2010
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Remove and inspect the drain pump. (access is from the bottom of the washer once you remove all screws holding the pump housing in the front)
If no debris found when removing pump or pump impeller is damaged - replace. PArt number 4681EA2001D.
If found debris when removing the pump - reassemble and check again.
Good luck.

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You do not have an "OE" error, you have a "DE" error. DE error is "drain error" which displays if the washer has not pumped out after 10 minutes. If there is water in the machine and no obstruction in the filter I would suspect that the pump impeller is bad, and you would need a new pump motor. (part # 4681EA2001D) Pump motor is located directly to the left of the filter, and can be accessed by tilting the washer back and reaching it from underneath. The pump housing is held onto the machine by three phillips head screws.

If you have "DE" error and there is no water in the machine that's a whole different problem I'll address if you say that's the case.

If you need good service, try calling a small dealer who sells and services the procuct line you are having a problem with. You can find LG servicers at us.lgservice.com but avoid the utility companies, A & E, Sears, and all the big guys who try to service every brand but often times are not very familiar with your brand.

That should help. Carl S., factory authorized LG technician for over 10 years.
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