Question about Canon PIXMA MP830 All-In-One InkJet Printer

6 Answers

Error - Paper Output Slot

Hello,

My printer says: ERROR
Paper Output Slot
The paper is jammed clear the paper & press OK

I don't have a paper jam. I have followed the troubleshooting guide recommendation. However, nothing I do will clear this up. HELP! :)
This is my home office printer.

Posted by on

  • 1 more comment 
  • monihere Jan 03, 2008

    Same here!

  • Anonymous Feb 09, 2008

    MP830 has an error indicating "Paper Output Slot The Paper is Jammed. Clear the paper and press OK". The alarm light is also on. No paper was found in any of the locations and the machine won't clear the error when pressing OK. The unit will turn off with the power button , but won't turn back on w/ the power button. Pulling/reinstalling the power plug will allow the machine to re-initialize and feed a piece of paper through the machine properly, but the error code pops up again.

  • mtross Feb 12, 2008

    Same problem. There is absolutely nothing in the machine, yet it keeps displaying the message "paper output slot. The paper is jammed." I have unplugged it, checked the entire unit, etc. Nothing works! This must be a glitch with this printer. Help!!

×

Ad

6 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Same error, but could see anything in the slot at all from either end. Our solution, we manually turned the roller wheel inside the pronter and forced a piece of paper through. After pushing and pulling the paper back and forth a couple times, a hair band came out (presumably the handy work of our 18th month old daughter). Problem solved.

Posted on Sep 01, 2012

Ad
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Same problem with my mp600. Turns out I had a black twisty-tie in it. Must have fallen in from the top and ran through the printer as far as it could but got stuck on the way out. I pulled it out and presto!

Posted on Mar 18, 2009

Ad

Thank you for all the above feedback, it has solved my problem by making me inspect my printer more closer.

Posted on Aug 02, 2008

Thanks guest for solution#2.... you are a lifesaver (or should I say printersaver!).
I had exactly same error message on my Canon PixmaMP760 and was pulling my hair out as despite a thorough inspection and cleaning of the output (tray+rollers) stage I could find no paper or other foreign body jamming anything.I powered down and even removed mains feed but the error message reappeared when printer was powered up again.
On reading your post I inpected the paper FEED area at back of printer and found a small sliver of paper sticking out of the intake slot.I removed it with some tweezers and Hey Presto my MP760 cycled back into life.
MAYBE CANON SHOULD BE MORE PRECISE WITH THEIR ERROR MESSAGES ie SORT OUT THEIR INPUT STAGES FROM THEIR OUTPUT STAGES!!!!!!!!

Posted on Jul 17, 2008

Guest Update for MP830 on Feb. 9 "Paper output slot" issue solved. As a last ditch effort before buying another printer...(I had tried all the fixes on fixyourownprinter.com), I carefully inspected the paper feed area at the back of the printer (right back side where the verticle feed tray is). I was trying to determine the cause for a brief "paper like" flapping noise when the rollers turned. Buried beneath the large drive wheel was a piece of plastic wrap from an ink cartridge....I plucked it out with a dental pick and NO MORE PROBLEM!!!! Printer works fine. Goes to show there really was a problem even though the paper fed fine.

Posted on Feb 10, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I had the same problem, I tried clearing everything, and ended up sending the printer back to Canon for replacement.

Posted on Feb 13, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Canon MP198 error E3


Issue: ERROR LED: E, 3 Solution: Remove paper jam then press Black or Color button (MP150) If paper is jammed, remove the paper jam then press <Black> or <Color> to clear the error.If paper is jammed in the auto sheet feeder or paper output slot, paper will not feed through the printer. Please follow the instructions for Clearing paper jams from the auto sheet feeder (ASF) or paper output slot.If Credit Card sized or 4" x 6" paper is set in landscape orientation, it will jam. Please follow the instructions below for Clearing credit card-sized or 4" x 6" paper jammed inside the printer.Clearing credit card-sized or 4" x 6" paper jammed inside the printer:Power the printer off.Load the same paper type as the jammed paper in the portrait orientation. Power the printer on. (The printer feeds the paper, resulting in ejecting the jammed paper.) Load paper properly in the portrait orientation to resume printing.TOP Clearing paper jams from the auto sheet feeder (ASF) or paper output slot:Power the printer off.Pull out the paper gently.If torn paper remains within the printer, open the scanning unit (printer cover) to remove it.Caution: To prevent injury or damage to the unit avoid touching inner parts.Power the printer on and confirm that the Alarm lamp is off.Note: Any jammed paper that remains within the printer may be ejected automatically.Load paper properly to resume printing. Issue: ERROR LED: E, 3 Solution: 2 Press ON/OFF switch to reset the multifunction device Reset the device when it is not functioning properly.If the device is not functioning properly or to clear memory, reset it.Important: If resetting the printer's power does not clear the error or return the machine to a functioning state, it may be necessary to attempt a service reset. Click here for instructions to attempt a service reset.On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.Wait approximately ten seconds and then press the <ON/OFF> button again.Wait until the device has completed its cycling process before submitting another job request.Service Reset:On the operator panel, press and hold the <ON/OFF> button for one second to power off the printer. (The display will go blank.)Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.Confirm the printer is not on and then unplug the power cord from the back of the printer.If the power cord was disconnected (as stated in step 1) in order to shut off the printer, go to step 3.Press the <ON/OFF> button repeatedly five times.Re-connect the power cord.Press the <ON/OFF> button to power the printer back on.Wait until the device has completed its cycling process before submitting another job request.Important:This procedure will not resolve a physical hardware issue.For example, a paper clip is wedged between the paper feed rollers or gears; or, the scanner assembly is detached from the inside housing. This procedure will not resolve all service errors or LCD related anomalies.Service errors appear as four characters (a combination of alpha and numeric codes).

Oct 13, 2011 | Canon PIXMA MP150 All-In-One InkJet...

2 Answers

My Canon Pixma MP600R insists that paper is jamed in machine, despite the fact that jam has been cleared and paper is being ejected when machine is switched on


The simplest thing would be to try unplugging the printer from the power source. Let it rest for 5 - 10 minutes then plug back in to the power supply and see if that resolves the problem.

If not you are going to need to do a thorugh inspection to verify that all paper remnants have been removed.

The following is for the MP600:

Issue: ERROR LCD: The paper is jammed. Clear the paper and press [OK].
Solution: Removing paper jams MP600


Removing Obstructions or Jammed Paper If [Paper output slot - The paper is jammed. Clear the paper and press OK] appears on the LCD, follow this procedure to clear the paper jam Clearing paper jams from the auto sheet feeder (ASF) or paper output slot
Clearing paper jams inside the printer
Clearing credit card-sized or 4" x 6" paper jammed inside the printer

ASF / Paper Output Slot
  1. Turn off the printer.

  2. Remove paper from the ASF.

  3. Gently pull the jammed paper out.
    1. If paper is visible from the ASF, use both hands to pull the paper out slowly.
    2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

      05sj00147_03.jpg
      The above illustration shows a PIXMA MP500.

  4. If the paper tears and a piece of that remains inside the printer, open the scanning unit (printer cover) and remove the paper from inside the printer.

    Note:
    Be careful not to touch the components inside the printer.


  5. Turn on the printer and confirm that the Alarm light is off.
    (If the jammed paper remains in the printer, the paper may be automatically ejected.)

  6. Load paper back into the ASF.

  7. Press to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

Top
Paper jams inside the printer

  1. Turn off the printer and disconnect the power cord and USB cable.

  2. Remove the jammed paper slowly using the following procedure.
    1. Open the rear cover to check if the paper is jammed.

      05sj00147_04.jpg
    2. Pull out the cassette and check if the paper is jammed inside the cassette area.

      05sj00147_05.jpg
    3. Stand the printer with the left side down, holding the document cover.
    4. Press the tabs together and pull the green cover toward you.
    5. Check if the paper is jammed.
      (If you were not doing Duplex printing, you do not have to follow this procedure.)

      mp600_bottomcover.gif

    6. Close the green cover and place the printer back to a normal position.
  3. Reconnect the power cord and power on the printer. Confirm the Alarm light is off.

  4. Load paper back into the ASF or cassette.

  5. Press to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

Top

Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.

  1. Turn off the printer.

  2. Load the same paper type that is jammed inside the printer in portrait orientation.

    05sj00147_01.jpg

  3. Power on the printer.
    The paper stock in the ASF will automatically feed the jammed paper from the printer.

  4. To resume printing, load the paper in portrait orientation.

If 4" x 6" sized paper was loaded in landscape orientation in the cassette and did not eject (exit), please follow this procedure.
  1. Turn off the printer.

  2. Open the rear cover.

  3. Fold in four a piece of letter-sized plain paper.

  4. Push in the folded paper until it hits the jammed paper.

    05sj00147_02.jpg

  5. If the jammed paper is visible from inside the printer area, pull it out and proceed to step 7.

  6. If the jammed paper cannot be pulled out, push in the folder paper from the rear so the jammed paper is in between the feed rollers.

  7. Pull out the folded paper and close the rear cover.

  8. Power on the printer and confirm that the Alarm light is off.
    The jammed paper should automatically eject.

  9. To resume printing, load the paper in portrait orientation.


Trust this is helpful.

Dec 10, 2010 | Canon PIXMA MP600 all-In-One InkJet...

1 Answer

I have the following error message:


SOMETHING MOST LIKELY FELL DOWN IN BACK PAPER PATH OR TORN PAPER THAT HAS PAPER SENSOR STUCK. HARD TO SEE SOMETIMES. MIGHT WHAT TO TURN MACH UPSIDE DOWN AND SHAKE BE VERY CAREFULL

Apr 14, 2010 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Error paper output slot. the paper is jammed clear


Try this...With te printer off line, press the paper feed button making sure thre is paper in both feed trays. Once it print, a blank page go in and change back t your desired papper source. Hope that helps, please let me know.

Ash

Jan 27, 2010 | Canon PIXMA MP600 all-In-One InkJet...

2 Answers

Canon error code 6000 in mx308


please help me. i have canon print mx308. the have paper jams. paper has the full out from print. how i can finish the problems?

Jul 25, 2009 | Canon Pixma MP450 All-In-One InkJet...

1 Answer

5110 ERROR ON PIXMA PRO 9000


Solution: Press ON/OFF switch to reset the multifunction device

Reset the device when it is not functioning properly. If the device is not functioning properly or to clear memory, reset it.
  1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

  2. Wait approximately ten seconds and then press the <ON/OFF> button again.

  3. Wait until the device has completed its cycling process before submitting another job request.
Solution: Removing paper jams MP800R / MP830 / MP530

Removing Obstructions or Jammed Paper If [Paper output slot - The paper is jammed. Clear the paper and press OK] appears on the LCD, follow this procedure to clear the paper jam Clearing paper jams from the auto sheet feeder (ASF) or paper output slot
Clearing paper jams inside the printer
Clearing credit card-sized or 4" x 6" paper jammed inside the printer
ASF / Paper Output Slot
  1. Turn off the printer.

  2. Remove paper from the ASF.

  3. Gently pull the jammed paper out.
  1. If paper is visible from the ASF, use both hands to pull the paper out slowly.
  2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

    05sj00147_03.jpg

  1. If the paper tears and a piece of that remains inside the printer, open the scanning unit (printer cover) and remove the paper from inside the printer.

    Note: Be careful not to touch the components inside the printer.

  2. Turn on the printer and confirm that the Alarm light is off.
    (If the jammed paper remains in the printer, the paper may be automatically ejected.)

  3. Load paper back into the ASF.

  4. Press <OK> to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.

Top

Paper jams inside the printer
  1. Turn off the printer and disconnect the power cord and USB cable.

  2. Remove the jammed paper slowly using the following procedure.

  3. Open the rear cover to check if the paper is jammed.

    05sj00147_04.jpg

  4. Pull out the cassette and check if the paper is jammed inside the cassette area.

    05sj00147_05.jpg

  5. Stand the printer with the rear side down, holding the document cover.

  6. Press the tabs together and pull the green cover toward you.

  7. Check if the paper is jammed.
    (If you were not doing Duplex printing, you do not have to follow this procedure.)

    05sj00147_06.jpg

  8. Close the green cover and place the printer back to a normal position.

  9. Reconnect the power cord and power on the printer. Confirm the Alarm light is off.

  10. Load paper back into the ASF or cassette.

  11. Press <OK> to clear the message and continue printing. If you are printing from an application software, follow the instructions displayed on your computer.
Top

Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.
  1. Turn off the printer.

  2. Load the same paper type that is jammed inside the printer in portrait orientation.

    05sj00147_01.jpg

  3. Power on the printer.
    The paper stock in the ASF will automatically feed the jammed paper from the printer.

  4. To resume printing, load the paper in portrait orientation.

If 4" x 6" sized paper was loaded in landscape orientation in the cassette and did not eject (exit), please follow this procedure.
  1. Turn off the printer.

  2. Open the rear cover.

  3. Fold in four a piece of letter-sized plain paper.

  4. Push in the folded paper until it hits the jammed paper.

    05sj00147_02.jpg

  5. If the jammed paper is visible from inside the printer area, pull it out and proceed to step 7.

  6. If the jammed paper cannot be pulled out, push in the folder paper from the rear so the jammed paper is in between the feed rollers.

  7. Pull out the folded paper and close the rear cover.

  8. Power on the printer and confirm that the Alarm light is off.
    The jammed paper should automatically eject.

  9. To resume printing, load the paper in portrait orientation.
Thanks

Thiru

Jun 17, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Canon MP610 - Paper jam error message


PLEASE REMOVE THE POWER CABLE AND REINSERT IT IT SHOUL BE OK AND IF STILL PERSIST JUST RESTART THE PC IF STILL RESIST PLEASE LET SOME TECHNICIAN TO CHECK FOR THE SENSOR FOR THE PAPER JAM ...
GOOD LUCK

Jan 04, 2009 | Canon MP610 Photo All-In-One Printer

1 Answer

Paper jam


Remove the paper following the procedure below.
(1) Load a single sheet of the same paper in the Auto Sheet Feeder in portrait orientation.
Do not load it in the landscape orientation.
(2) Turn off the machine.
(3) Turn on the machine.
The paper is fed and then pushes out the jammed paper as it ejects.
If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative.

James Mac 

Sep 09, 2008 | Canon PIXMA MP600 all-In-One InkJet...

Not finding what you are looking for?
Canon PIXMA MP830 All-In-One InkJet Printer Logo

3,975 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

old marine
old marine

Level 3 Expert

2188 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...