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Hp compaq nc 6400 will not read dvd+R, CD plays fine

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It is likely that the dvd drive is defective. personally I would order one off ebay after removing it and getting the part number off the bottom of the drive. there should only be one screw holding it in on the bottom of the laptop

Posted on Oct 03, 2009

  • totalycool Nov 16, 2010

    I have same problem when I look up for optical drive from computer window it is not there any more. I called hp, they ran diognose for 3 hours, after that they said dvd drive's (optical drive) lens went bad. they sold me new one for $130.00 when I replace the part it was same problem. I called them again they said, next step was mother board might went bad. They said there was a mother board recall last year but now it is expired and i can't take advantage of it. They tried to sell me a mother board for $400.00. I didn't except it end called another hp operator again and asked if there was any recall for mother board? Operator said yes there was and she set me up for motherboard recall. So I am waiting for hp box that they will send me, so I can send back loptop for repair. By the way i sent back optical drive that i purchased and they charged me $25.00 restocking fee.

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