We have a hoover washing machine and we can't open the door even after no power and switched off. We are looking inside the machine but can't get the clip off to expose the catch

WASHER WILL NOT START:

Power If your washing machine won't start, begin by looking at the power source. First of all, is the washing machine plugged in? If it is, has it tripped a circuit breaker or blown a fuse? Check and reset the breaker (or replace the fuse) if necessary.

Lid Switch The main control for the washing machine is the switch inside the lid. If this has stopped working for some reason, your washing machine won't start. It's not especially difficult to troubleshoot this on a washing machine. You might have to open the top to access the switch. With the power on, depress the switch and listen for a click. If you don't hear one, the switch MAY BE BAD and will need to be replaced. Confirm defectiveness with a multi meter checking for continuity OHMS. An open circuit reflects a bad switch..
If the switch works but the washing machine still won't start, check to see if your washing machine has a special fuse for the lid switch. It will usually be inside the control panel. If it's blown, you'll need to replace it before the washing machine will start.

Door Interlock The problem could be with the door interlock. If the lights come on but the machine won't start, this might well be the cause. This could either be down to the wiring that runs to the door interlock, or the door catch not activating the interlock itself.

Timer Knob Some models of washing machine use a mechanical timer knob and won't run until the water in the machine has filled to the selected level. If the knob doesn't line up properly with the graphics on the control panel, you can try to troubleshoot the washing machine problem by advancing the timer a little. When you've done this, pull it out a little way and see if the washing machine will start properly.

Overheating If you've run several loads, one after another, without any problem but suddenly find your washing machine refuses to start, overheating could be the cause. The simple way to discover whether this is the problem is to give the machine ample time to cool down, say for a couple of hours, and then try it again. If it works fine, overheating has been the problem and you may have a motor with bad windings.

Find the big capacitor inside the machine, see if it looks bad. Careful, even damaged it still can hold a charge like a tazer.

Has it emptied all water out ??

my hoover washing machine do not stop they show 1 min left . i was try serval time the happend is same and inside few water as well

Ihave a Hoover Vision HD washing machine and the "Door Security" light keeps flashing. I have looked in the manual and it says the door is not properly shut. However the door is correctly shut and as a result the machine will not operate . The door will open or close but will not start a cycle to wash. Any suggestions please????

is this one of the newer HE machines?

the washer may not recognize that the cycle is complete even though you think and see that it has -- can you try running another cycle?

Best regards
Ck

maybe worth at look at this affresh washer cleaner

this video explains what can cause smells
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It doesn't work at all If your washer doesn't seem to work at all, check these: No power Lid switch No power Check to see whether power is getting to the washing machine. Is it plugged in? Has a fuse blown or is a circuit breaker tripped? Lid switch If the lid switch is defective, your washer can't spin and may not function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washer to get to the switch. If it's defective, you need to replace it. Some machines have a special lid-switch fuse near the lid switch, inside the control panel. If this fuse blows, the unit won't fill with water until you replace the fuse.

PLEASE INSPECT DOOR BOOT (RUBBER DOOR GASKET) IF NOT CAN BE FILL VALVES NOT COMPLETELY TURNING ITSELF OFF ,,, IF ALL LOOKS GOOD REPL/ PRESSURE SWITCH

Your problem could be caused the interlock but it could also be that the machine is failing to drain in the time alllowed and therefore the machine will not spin, before buying a lock check the sump hose and pump area for blockages.