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Error code E11 on hoover washer dryer vhw854d

Posted by nina_serbia on

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Anonymous

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Error code E11 is a dryer thermostat problem. The wiring, by design, is too short, and secured too tightly up and behind the digital display, and extends to a connector located on the machine's drum housing. When the machine is in motion, and there is a degree of drum movement back and forth, left to right, the wire disconnects resulting in Error code E11. Your issue may be that the wire is loose, and not fully disconnected (yet) hence the fault being intermittent. Error code E11 requires a service engineer to reattach the thermostat wiring in a way that allows for the drum housing to move, as per it's design, without the wire being disconnected from the drum housing connector, when the wash load becomes unbalanced during the wash cycle.

Posted on Dec 23, 2010

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  • fussychef May 02, 2011

    Thanks for the info. I had this problem with my machine and my husband reattached the wire, which had clearly disconnected from the housing. He does have a degree in electrical engineering, but it was a pretty straight forward job with no call out fee and the machine has worked perfectly since.

  • Luca Gentile Apr 26, 2013

    here the picture of the disconnected cable

  • ralphberner May 07, 2013

    Great Post!! Thanks a lot. That was the cause for E11 on my machine too. Fixed it in less than an hour. Its worth to mention that the top cover can be shifted away after removing the three screws on the top rear side.

  • Leigh Sep 08, 2013

    As above, removed the 3 small bolts at the back under the lip and slid out the top panel. Removed the spade terminal that was broken and using some pliers managed to reattach to the terminal and refasten. BTW the cable did not need lengthening in mine.



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Anonymous

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I had the same problem but the wiring was completely cut off from the housing, it was impossible to repair it. The machine needed the wiring to be replaced

Posted on May 13, 2012

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Anonymous

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SOURCE: Hoover washer/dryer VHW854D SHOWS ERROR

I have exactly the same problem. Hoover Service Centre told me to tip a bucket of warm water into the drum and leave for 5 minutes before switching it back on. The idea is that the machine may be affected by the cold weather. Needless to say it made no difference and Error 11 remains - I am expecting an engineer on Thursday 23 I'll keep you posted on the outcome.

Posted on Dec 20, 2010

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