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Phyllis Speirs Posted on Nov 09, 2014
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The washer can't tell that the door is closed

The sensor does know that the door is down

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Peter Goodwin

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  • Maytag Master 744 Answers
  • Posted on Nov 11, 2014
Peter Goodwin
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Hello Phyllis;


My name is Peter. I am a retired field service appliance technician.


I would be more than happy to help you with the issue, but I do not know what washer you have. They are all different.


Please resubmit your question with the model number. Open the door, the model number is on a label. Please extrapolate on the problem.

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You can manually release the latch by removing the lower panel (Torx fasteners, I think) and finding a wire lanyard that releases the latch. However, I had read that there was a diagnostic code that could be used to reset the latch solenoid via the control panel.

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Sounds like you, indeed, have a broken door latch. If the latch is not able to lock successfully, it will not go into any wash cycle and will exhibit the symptoms you are describing. The door was designed to be closed gently, not slammed or forced. To replace, you will need to do the following: 1. Unplug the machine. 2. Remove the bottom kick plate. 3. Remove the rubber door boot from the around the door opening. There should be a wire hoop holding it into a groove with a small tension spring located at the bottom of the door opening. Feel around the rubber lip and locate the tension spring. Stretch this spring and pull the wire hoop from the groove. 4. Remove the rubber boot from the outer seal and push towards the inside of the wash tub. This will give you access to the inside of the machine casing. 5. The door latch is located inside the casing on the right hand side. There are three screws holding it in from the outside and a wiring harness and retaining clip holding it from the inside. Use care when removing the wires from the old latch. The wires are small and can break. I hope this leads you in the right direction. Let me know if you need any further advice.
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