The sensor does know that the door is down
Hello Phyllis;
My name is Peter. I am a retired field service appliance technician.
I would be more than happy to help you with the issue, but I do not know what washer you have. They are all different.
Please resubmit your question with the model number. Open the door, the model number is on a label. Please extrapolate on the problem.
You can manually release the latch by removing the lower panel (Torx fasteners, I think) and finding a wire lanyard that releases the latch. However, I had read that there was a diagnostic code that could be used to reset the latch solenoid via the control panel.
There is no service manual available on line, as far as I can tell.
Here is what worked...
1. Set the knob to off.
2. Hold down both the Spin Selector button and the Allergy Rinse button simultaneously.
3. While holding these two buttons down, rotate the knob one click to the left, to the "cold" position.
4. At that point, the display will show a diagnostic code and the unit will enter a self-test mode. In my case, the solenoid latch started clicking repeatedly. I pressed the Spin Selector button once or twice, which resulted in the display of new codes and then the release of the latch.
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