Building Materials - Recent Questions, Troubleshooting & Support


The safety photocells at the floor are either blocked, out of alignment, or a wire is loose. Carefully inspect, and if you have 2 doors, compare the problem door with the working door.

Building... | Answered Yesterday


Hi Gregory.
Look in the user manual for your garage door opener to see if there is a solution for the problem you are experiencing. You may have an issue with your remote. Try removing the battery and see if the problem continues. If the door does not open your remote is bad. If the problem continues your garage door opener will more than likely need to be replaced. Hope this helps.

Building... | Answered Yesterday


Hi William.
Contact the manufacturer or place where the door opener was purchased, explain the situation to them. They may send a replacement door opener. Hope this helps.

Building... | Answered Yesterday


must be something obstructing the laser sensor.

Building... | Answered on May 24, 2017


Hi Jackie.
It sounds like your batteries need to be replaced in your garage door opener, they are too weak to open your garage door at a distance. Hope this helps.

Building... | Answered on May 21, 2017

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