- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
power off the printer. removed the network cable only. power on until it display ready. now print a config sheet or menu map. if it print without error then connect the network cable and print config sheet again. wait and observed. if it will start printing garbage then KILL the print jobs queued on the printer. after deleting all print jobs power off and power on printer with network cable connected. I hope that will fix the problem. by the way. was there any error display in the panel display like "49.4C02". etc.
The reaason it keeps trying to print is because it's in the print queue on your network.
Have whoever sent this to the printer open the print queue and delete it.
Only the originator or the print queue admin can delete the job
USB: Ensures that the USB connection from your computer to the HP product is working correctly.
Network:
Ensures that the network connection between your computer and your
network is working correctly. If the tool detects a network connectivity
problem, you will be prompted to run the HP Network Diagnostic Utility
for better results.
Spooler
: Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
Online status
: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Device manager
: Checks for problems in Device Manager that would prevent printing.
Print queue
: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port
: Checks the port settings for the HP product.
Driver
: Checks for alternate-driver settings.
Conflicts
: Checks for conflicts with other drivers, such as other printer brands.
Default printer
: Checks the default printer setting and prompts to select the HP product as default (optional).
This is a problem with either your Formatter or your Network card (if seperate). The printer is no longer able to convert the commands coming into it. If your Network port is part of the printer and not a seperate card, you'll need to change the Formatter.
Try disabling the firewall on your computers. You may also try to do a system restore prior to installing the windows update and check if you will be able to print.
×