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322G receiver complete signal loss only on one receiver

I have three receivers only one has complete signal loss. check switch gives error 836.

Posted by Anonymous on

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SOURCE: loosing program on 311 receivers every other day

a phoneline is not going to effect your programming at all, do you see an error message when this happens??

Posted on Aug 07, 2008

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SOURCE: nearby TV is not working - no picture. We tried to

It may be that your dish has been blown out of alignment or struck by something resulting in the misalignment. The dish will need to be repointed. Please call Dish for a service call to rectify the issue. Thanks for using Fix Ya.

Posted on Aug 15, 2009

  • 56 Answers

SOURCE: receiver 510 error code 836

err 836 means you have changed your recvr to a different dish or LNB's or your missing one or more satellites needed for your installation or programming needs. if this has been in the same location and connected tot he same dish and you dont have sats 105,or 121 listed in the install summary then you will need a technician to check your dish. It could be out of alignment or a faulty LNB.

Posted on Nov 13, 2009

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SOURCE: i have dishnet receiver dp301 i have no signal i

Does it gives you an error message after a check switch?

Posted on Jan 24, 2011

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1 Answer

I cannot receive local channels. I have the VIP622 DVR Box. Help!


Hi, Cheri Torres with DISH Network Customer Service here. I came across your post and wanted to see if I could help. In order to help you I would need a little more information on the issue. On your local channels are you seeing an error message or are the local channels skipped over completely? There are a few different basic trouble shooting steps that you can try in order to fix this issue. The first step to try is a reset, you can do this by unplugging the receiver from the wall outlet for 10 seconds. If this does not resolve your issue you are going to want to try checking the guide to make sure the list is not on ALL HD or on a personal list. The next step to try is running a check switch test which will also check the signal you are acquiring. You can do this by pressing menu 6-1-1, then select check switch then test. Once you have allowed the test to run you may see an 836 error message, if you do select cancel, do not save. If none of these options work or you do receive the 836 error message we may have to do further trouble shooting and send out a tech to your home. Please email me directly at Cheri.Torres@dishnetwork.com and I would be happy to help you further. Thanks

Sep 10, 2011 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

No matter what I do I can not get any signal. When I do test it shows no signal very frustrated


Hi prodriver46,

Are you receiving any error messages on the screen? Usually with signal loss it would be error 015 or 002. I would suggest during a hard reset with the receiver by unplugging it from the wall for 10-15 seconds and allowing it to reboot once plugged back in. If the problem persists run a check switch test by hitting menu on the remote followed by 6-1-1. If you receive any error messages after the check switch we will have to send a technician out to correct the issue. Feel free to e-mail me at nick.franta@dishnetwork.com with any further questions or concerns!

Nick Franta
DISH Network

Apr 23, 2011 | DISH Network Vip 211k High Definition...

2 Answers

My VIP722 DVr keeps showing that I have a complete loss of signal. This goes for awhile and can receive no HD channels. By going to DVR I can then go to guide and get SD channels only. But then after...


Hello this is Nick Franta with DISH Network.

What error message are you receiving on your screen? There should be a 3 digit number in the top right of the message. Has there been any bad weather in the area which may have affected the signal?

If you haven't been advised to already, I would suggest doing a hard reset of the receiver by unplugging it from the outlet for 10 seconds. When you plug it back in the receiver will reboot itself for you. If you are still getting errors hit the menu button then 6-system setup, 1-installation, 1-point dish, and then hit check switch and then test. All your satellites should show green. If not we would need to send a tech out to address the issue.

Hope this helps!

Jan 12, 2011 | DISH Network 311 DTV Receiver

1 Answer

My Hd channels are saying complete signal loss then later they are available again, then complete loss again. Can switch to non hd channels but want the Hd. What do you suggest


Hi edhayes27 my name is Mike Houston of DISH Network Executive Office. This posting in FixYa shows you have the 311 receiver; this receiver will only show SD channels. We do have the VIP 211 which will show in HD and SD channels. If possible can you verify the model number of your receiver, which indicates you

Jan 12, 2011 | DISH Network 311 DTV Receiver

1 Answer

Just moved my TV to a home with cable. It was hooked up to Dish network. there is no signal. Thank you.


We would be happy to help get your DISH Network signal back.The first thing we want to check is if there is anything blocking the signal toyour satellite dish like tree branches, severe cloud cover, or snow build-up.If it is safe to do so, remove the obstruction or wait for it to pass. If thatis not the case then reset your receiver by unplugging it for 10 seconds thenplugging it back in, the reset may take up to 5 minutes to finish (note: thereceiver's power plug usually has a red tag attached to it). At this point wewant to check the connection between your receiver and the outlet; please visitthis link and select the model receiver you are using to check the wiring ofyour receiver: http://www.dishnetwork.com/SupportSection/setup-receiver-towall.Once you have check the connections perform a check switch test. Press the menubutton, then the numbers 6-1-1 on your DISH remote, this should take you to thepoint dish screen, select check switch on the right, then test on the bottom ofthe screen. Once the test is complete exit the menus and let the receiveracquire the signal (If Error 836 appears, do not save the matrix, cancelit and call our 24/7 customer support number listed below.). After all thesesteps if the receiver is still not getting the signal it should please give usa call on our 24/7 customer service line 1-800-333-DISH (3474) for additionaltroubleshooting.

We hope this gets your signal back. Thanks for choosing DISH Network!


Phillip Chang
DISH Network Customer Service Representative

Nov 12, 2010 | Olevia 742I 42 in. LCD TV

1 Answer

My 311 is connected to a dish 100.2. It has worked fine for a while. A few days ago it lost signal. I ran a swith check and it said there was fewer satilites than normal. Well I checked out the dish and it...


firerun1,

When you get the message 836, found fewer satellites than previously detected, it usually indicates a problem with a component between the dish and receiver. Normally a tech needs to be sent out to find the problem and to fix it.

Depending on the number of receivers you have active on your account, you may have a loose cable to that receiver if other receivers are working okay. If you have a switch between the dish and receiver, a port on the switch may be bad. If this is occurring on all your receivers, you'll need to call Customer Service to setup a Tech visit.

I hope this helps.

Ray Calo
DISH Network

Nov 07, 2010 | DISH Network 311 DTV Receiver

1 Answer

My receiver wont stop recording after the program ends it will just keep recording how do i stop this


My name is Anthony Thomas with DISH Network Customer Service. This issue is usually due to a faulty program guide with "No Information Available" or incorrect information as to when the programming ends. This can be caused by a faulty Electronic Program Guide (EPG) download, a faulty box, or by signal loss. By pressing the guide button to bring up the guide, and then pressing the numbers 999 and then browse (the right arrow by select) it should give a message that says "The guide information is outdated, download from satellite now?" or something similar. Try it and see if that helps.

If not, that means there is likely a signal issue or an issue with the DVR. To check signal, Press Menu (top left corner of remote under SAT, has three horizontal lines on it), and then press 6-1-1 like you are changing the channels. That should get you to Point Dish. Check Switch will be an option on the right side. Select it and then select TEST at the bottom of the Install Summary screen that will show up. Select YES if there is a warning about TV2, otherwise it will bring up a 058 message saying to wait while test is done. The message 058 will disappear by itself. If a warning 836 message appears, your issue may require a technician due to signal loss. If not, select done to exit Install Summary, Done again to exit Point Dish, and then press the 0 button three times to select the cancel option. This should put you to an "Acquiring Satellite" Message(Attention 015/535 message) and then download the guide (Attention 330). Check it then. If it still doesn't work, the box may need replacing. If it works, you are all done! Hope this helps!

Sep 23, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

How to fix lnb signal unlock


Hi,

my name is Phillip Chang, member of DISH Networks Customer Service and happy to help. Before performing any of these steps, ensure that the weather is clear. Start by pressing the menu button, this can be found on the top left of the DISH Network remote control, then press the numbers 6-1-1, this should take us to the "Point Dish Screen", then select "Check Switch" on the right of the screen, then select "Test" on the following screen. This will acquire the signal. Just a warning, if you get an attention message "836" do NOT save the changes, give us a call at 1-800-333-DISH (3474 for additional trouble shooting.

Hope this helps!

Sep 12, 2010 | DISH Network 301 DTV Receiver

1 Answer

Nearby TV is not working - no picture. We tried to check switch under the Point Dish menu option however we received error message 836. Please help


It may be that your dish has been blown out of alignment or struck by something resulting in the misalignment. The dish will need to be repointed. Please call Dish for a service call to rectify the issue. Thanks for using Fix Ya.

Jul 25, 2009 | DISH Network DVR 510 DTV Receiver /...

1 Answer

Receiver 510 error code 836


err 836 means you have changed your recvr to a different dish or LNB's or your missing one or more satellites needed for your installation or programming needs. if this has been in the same location and connected tot he same dish and you dont have sats 105,or 121 listed in the install summary then you will need a technician to check your dish. It could be out of alignment or a faulty LNB.

Jun 21, 2009 | DISH Network DVR 510 DTV Receiver /...

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