20 Most Recent DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder Questions & Answers


Hi I will be more than glad to assist you in this concern. First press the power button on the front panel of the receiver for 10secs. once you press it the receiver will turn off and it should turn on by itself, once it turns on by itself you will see attention 015, press the menu button on the upper left of the remote, once you see the menu button press 6, 1, 1 on the remote and it should show on the screen point dish, select on check switch, once u are on the installation summary screen, select on test and it should do a test of 1 of 3 or it depends on your sat orbital location that u have.. once its done, it will show the installation summary screen and you should see sat input 1 & 2 with port1 up to 2 or 3 depends on your sat orbital location, all the trans on the sat 119, 110 or 129 if you have should be ok and green. once you see that all ok, select done on the screen, and it will be back to point dish, select done again, and then cancel all the way out of the menu, it should show on the screen attention 015, let it finish until it download the programming guide, once its done it should show a tv pic. press the dvr button and access your recorded event, it should play the dvr event. if the problem still exist, unplug the power of the dvr from the power outlet for 1 minunte then plug it back again and it should acquire the sat signal and download the programming guide, once it shows a pic. press again the dvr button and access the recorded event. it should play the recorded event, just incase the problem still exist, check what will be the exact error msg, write it down in a piece of paper and please feel free to get in touch or you can call on 1-800-333-3474..in order to for the dish tech support replace the receiver, this is a dvr lost of function.

DISH Network... | Answered on May 28, 2019


You can accomplish this by either going to the specific TV and selecting the record option at the time the program is about to come on or you can press menu-8-5 and change the record preferences. You can either set the DVR to record programs to the TV2 location by default or TV1 by enabling the record plus feature. In dual mode without record plus enabled all programs you select to record default to the tuner you are viewing e,g, if watching tv1 and selecting to record a program in the future it will record to the tv1 location.In single mode all recordings default to tv2 so you can continue to watch live tv from tv1. I hope this answers your question and thanks for using Fix Ya. Let me know if I can further assist you.

DISH Network... | Answered on Jun 17, 2017


Follow this article to fix the issue.100% Guaranteed

http://social.technet.microsoft.com/forums/en-US/itprovistahardware/thread/bd9763de-6141-45ea-990b-70c207fe3fb6

DISH Network... | Answered on Jan 24, 2017


Hi my name is Mike Houston a Social Media Representative at DISH. With our Duo SD 625 DVR, it cannot receive HD signal, there will need to be an upgrade to our HD duo DVR systems. If you have any further questions about our DISH equipment please e-mail me at; michael.houston@dish.com

DISH Network... | Answered on Aug 05, 2016


Call dish up that is what you pay for

DISH Network... | Answered on Aug 05, 2016


To whom it may concern,
As a technician whom has been in the field for nearly a decade, my suggestion is to contact Dish Network customer service and set up a technician visit.. I know that there are far too many variables that could influence my answer and how I structure it, likely leading to more issues.

Best of wishes,
Dish Guy
dvr-625-from-dish-odifhgr5ijpooifpd2tmdw21-1-0.jpg

If you need further help, I’m available over the phone at https://www.6ya.com/expert/brian_142c5ec89a7a3fda

DISH Network... | Answered on Aug 05, 2016


You are not able to use the DVR unless you have Dish Network services. Cable operates at a different frequency than Dish Networks Dish Pro Plus Receivers.

DISH Network... | Answered on Jul 22, 2016


Tata sky has the best picture quality and its from sky network ,So tata sky is best one ....

DISH Network... | Answered on Oct 27, 2015


try looking into the Timer section on the TV. also on Dish if it is left unattended (like stay on same channel etc) it will go in to sleep mode, U then just hit the Select button.. U can go in the Dish menu and set the Sleep mode (inactivate mode ) to a longer time, I usually set my for 8 hours.

DISH Network... | Answered on Feb 28, 2015


There are many reasons it would say this, all of them based on how DISH recognized the combination of your SMART card and receiver number. DISH authorizes the correct combination of your SMART card and receiver so that you cannot just have one or the other and have it work. They may have intentionally disabled your account for non-payment or some other customer service related issue. Your SMART card may be damaged (if removed the screen would read "Please Insert Your Smart Card"). You should contact customer service

If the message on the screen reads, "A cable has been disconnected" it usually means that in the process of trying to find a signal, it could not. The cable between the receiver and the antenna (aka the dish) may have been damaged or cut. The antenna may have been damaged or installed incorrectly. This message is usually only shown when installing a new receiver. If you had an issue and they sent you a replacement receiver, this is more than likely the problem. Make sure that the cable coming from the antenna (usually from the wall or the floor) is plugged into the receivers satellite in, or the triplexer (a silver rectangle with three cables coming out to the receiver) 's in. If the cable is in the right spot (the triplexer's cables that go to the receiver are color coded and marked) and you still have the issue after unplugging and then plugging back in the receiver, the problem was not the initial receiver, and was instead either the continuity of the line to the antenna or the antenna's installation. (Poor or non-existent antenna reception means it was installed wrong or damaged). You would need a technician to solve these problems without more experience yourself.

DISH Network... | Answered on Feb 28, 2015


You more than likely are 100 percent correct.This is often the cause of the issue you had. The good news is that once the new receiver is in place you normally will not have any other issues as this receiver model is very reliable. One thing to consider is that Dish has some HD receivers available e.g. 222 etc that are non DVR but can act as a DVR unit with an external hard drive connected to the USB expansion port. This option gives you greater control of your recordings and eliminates the monthly DVR fee. There is a one time fee of 39.99 to make the USB port active but within the normal 24 month contract period that customers are often under one will have recovered all of the cost a the hard drive and the port activation fee. Just fodder for thought.

DISH Network... | Answered on Nov 04, 2014


The Dish 625 as with the other Dish DVR systems has a fan built into the back of the unit. The fan runs nearly all the time to keep the internal drive cool. Sometimes the fan sounds louder that normal. what I do from time to time is take my shop vac and or the small vac u you use to clean your computer. and clean the vents around the fan. I do this on my desk top computer also.. Hope this helps.

DISH Network... | Answered on Sep 04, 2014


Hello Anon,
The answer is both yes and no. Please, do not go to walmart and buy a regular memory stick, as they are NOT compatible with Dish equipment.
It is entirely possible to transfer recordings from your DVR to a storage device, but it will need to be Dish Network issued. Call into Dish Network and inquire about an "external hard drive" as they are available for individual purchase.
The external hard drive will be $99, but will store all you data without an issue. I sell these devices on a daily basis, they are easy to use and reliable. Don't make the wrong choice and pass up the right decisions, you spent a lot of time getting those recordings together. Do you really want to part ways with them over $99?I sure wouldn't, and that's why I have used one personally.

-Dish Guy

DISH Network... | Answered on Jul 11, 2014


Hi there! My name is Kimberly and I form part of the Social Media Department with DISH. It is a pleasure to assist you today! On the front of your receiver there is a door, pop the door open and inside you will find the receiver buttons. Press the 'Mode' button to configure the mode you want on your receiver. If you have additional questions, feel free to reach me at: kimberly.escobar@dish.com!

Kimberly Escobar
Social Media Representative
DISH L.L.C

DISH Network... | Answered on Jun 11, 2014


If you have forgotten the password for your locks on your DISH receiver you can unlock it by signing into your mydish.com account. Once signed in go to the tab on the left that says my locks and it will have an option to unlock your receiver.
If you are unable to complete it by following those steps you will want to contact DISH customer support.

DISH Network... | Answered on Mar 30, 2014


If you are attempting to program it to tv-2 on a 625 receiver it has to be set to a odd number for example number 7 instead of 2 or 6.
The reason for this is that the 625 receiver only supports band A frequencies for UHF and on a 21.x remote odd numbers are A band and even numbers are B band.

DISH Network... | Answered on Mar 30, 2014

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