Does scanning work when initiated from the computer using either the "Imaging Studio" or "All-In-One Center" software that came with the printer ?.
Here's the link to the user guide:
http://www.lexmark.com/publications/pdfs/3400/eng/ug.pdf
Please visit the Lexmark website to download and install the
Lexmark X3480 Printer Driver on your computer. Select your operating system
> click on "FILTER" > click on the driver under Recommended
Downloads > download and execute the file. Simply follow the instructions on
your computer screen to complete the installation.
I hope this helps.
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