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I had a Epson printer that would not print or even allow me to use the scanner because the colored ink was out. Even though I had full black ink, it still would not let me print until i replaced the colored ink.
I ran this process two months ago when the printer was 4 months in use.
Try running through the manual cleaning process for the print heads.
1-press ink
2-choose cleaning
3-choose ALL. If that doesnt work try cleaning BLACK only.
when the cleaning finishes the machine will go back to standby mode automatically.
see pg 172 in users manual under routine maint.
Not certain on that model of Brother but on mine I was able to get it to print by changing the settings in "Print Setup" If you change these so that it can only print in black and whiye, it won't look for the colour cartridge, like mine didn't
did you take the tape off the new cartridge and is the print head burned out for the black? if you installed the diagnostic's on it then run it and see what it says, otherwise expect the print head to be cooked, however it is possible to get a bad ink cartridge try tapping it on your finger and see if ink comes out if it does not then the ink cartridge is dried out or no good, about %15 of print cartridges are bad on just about any brand printer some more than others.
I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.
When you print, in the printing window, click properties, then click advanced. Most times you can select to print using black cartridge only. Unfortunately you will need to replace to get the printer working. If you need further assistance let me know. Thank you, Lee
To print without color ink go to START>control panel>PRINTERS & OTHER HARDWARES>PRINTERS & FAXES>Right click to your printer>PROPERTIES>MAINTAINANCE>INK CARTRIDGE SETTING>then select BLACK ONLY. I think it fix your problem.
hte machine wants the color cartridge. even it don't use it.
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