Have voip and brother mfc 7420. error code 2001 and 2006

Unfortunately, the MFC-7420 doesn't have a physical lock switch. You need to turn off the all-in-one and wait for the unit to clear its memory. If the error recurs after you press the power button again, wait 30 minutes and try again. (Note: you will lose any faxes that are in memory. See the User Guide page 11-5 to save this information.) You can find the manual on the Brother support page for the MFC-7420: https://www.brother-usa.com/support/ModelInfo.aspx?R3ModelID=MFC7420 . Click on the Manuals & Documents tab. Then click on the Manuals on our Online Solution Center for the English version of the manual. The direct link to the User Guide is currently: http://download.brother.com/welcome/doc000387/ALLFB_UsaEngUsr_B.pdf .

You can also try unplugging the all-in-one for several minutes to reset the error codes. If the error persists, contact Brother if the MFC-7420 is still under warranty (1 year). If it isn't under warranty, consider replacing the unit. The repair costs may be unreasonable.

I hope this helps.

Cindy Wells

When my fax machine does this, it prints out an error code. Most of the times it's "Poor transmission" or "Bad line". I can duplicate the problem by trying to fax out on my VoIP line instead of my regular land line.

Anymore today, it's usually easier to scan and email the document. I can e-fax the scan if I'm sending it to someone without an email address.

Carl

You need an ANALOG phone line for faxing, not DIGITAL.

A9 is Brother's code "Abnormal scanning reference voltage"; try restarting the fax machine and trying again, or replace the scanner unit. (per Brother's website)

Please contact Brother for support

please tell me more! i just checked my brother manual and i do not see a error code 2001????????????

The problem may be that the other company is running VoIP for their phone system. The Brother MFC 7420 is documented for not having VoIP compatibility as a marketed feature. In other words they were too cheap to include it. However, with that said there is a work around. I have include the link that may be helpful in resolving this issue.

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002100/000023/faq002123_000.html?reg=us&Printable=true&c=us&lang=en

Best Regards,
Russ

 how to send a fax

I need to down load driver for Brother MFC-7420