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Did you try a test print. Most printers have a option to set the ink color, this is done when your computer asks you if you want to print. Look for an options tab and search for ink color options pick black only and try a test print. The test print is done on printer set up. If all else fails try the manual it usually has a troubleshoot section. Oh yes make sure you have the correct usb port some are configured at a lower level ( mine has 2 different ones a 2.0 and a 3.0 the 3.0 is blue when you look inside of it) my 2.0 port wouldn't set up my printer I had to use the 3.0 port. Hope it helps you some!
In both cases be sure using correct ink. Use of generic ink can lead to leakage of catrridge seats do to crossion from inferrior ink quality (per Cannon). Be sure ink in proper locations - see manual. Run the maintenance proceedures: cleaning then print nozzle pattern. If all colors are not proper after two or three cleanings, perform deep cleaning. Print nozzle pattern after each cleaning. This should clear up problem. If not, print head may need replacement.
I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.