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Either paper is moving too slow through the paper path or one of your paper path sensors is not registering. Pull the paper tray out and check to make sure the little plastic sensor is swinging free. That sensor tells when the tray is empty. Follow the paper path thru the printer checking all the sensors to make sure they are "opening" and "closing".
Look for small torn off paper @ the sensor, 2 ) clean the sensor 3) check the actuator it might be deformed 4) check proper position of tension spring of the actuator. Some Printer & copier has reset procedure after removing the paper jam.
Probably a jam sensor is dirty or stuck. Look through the paper path for a stuck plastic sensor arm, or dirt or paper dust on photocell typr sensors.Paper sensors are normally located near where paper feeds, and where it exits the machine. The paper must pass over these sensors as it travels through the machine.If a scrap of paper is left on the sensors, they will report it as a jam. If you can, try manually pushing a sheet of paper through the printer, ONLY in the direction it normally feeds. This may free up a stuck sensor arm, or force out the jammed scrap.
It Is a sensor that you should clean or re-locate.
Try searching on sides of the roll or near the place where it shows you or tell you about the paper Jam.
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