Question about Maytag Neptune MAH5500B Front Load Washer

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Trouble balancing a used neptune front load washer

I purachaced a neptune washer and dryer from a freind and cant get the washer to not move all over during the spin cycle. I leveled the washer several times and has not helped. Any suggestions? Thanks

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It might not be the leveling of it. Front load washing machines have a lot of power when they go into their spin cycle. Depending on your floor and if the washer is upstairs it is going to shake and make a ton of noise. When I worked for Sears as a tech I had to explain this to a lot of people that just got their first front loaders. Some of them would say that it sounded like a plane was flying threw the house when it would spin. Others said it was like an earthquake. Front loaders don't work good in mobile homes either. Not saying that you have one. Anyway, when these go into spin the have so much force coming from them and all that force goes straight to the floor. If your floor is weak or that washer is in a spot where it is weak it's going to shake. The best thing to do is go under the house and put in a support beam right under the washer. This will get it to lighten up a bit and maybe even fix all together. Give that a try and see how that does. Let me know if you have any other questions and let me know if this was helpful for you. Good luck.

Posted on Jan 22, 2009


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Posted on Jan 02, 2017


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I would check the balance of machine by using a leveler and checking the bottom leg adjustment on all 4 legs then check the
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Your machine may be out of balance. It could be that your loads are not well dispersed (such as mixing a load of socks with a bedspread...). Or it could be that your machine is not level on the floor it is sitting on. Sometimes that will be an issue. I have had squeaking sounds before and those helped me, that said, I also tried to find your manual and look in the "trouble shooting" section, but the link was broken.

I hope this helped at least a little!


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ladymaid, nf is the error for no fill. There could be a bunch or reasons for this but because you just moved I'm suspecting that a harness came loose on the control board or the motor control. First of all, and Im sure you did, make sure both water valves are on to the machine. If you are sure of that, press the delicates and heavy soil keys together for 3 seconds. Now you are in the service mode. In this mode press wrinkle free key, cold water should start entering. Press the cotton sturdy and hot water should flow. To exit the test mode, either unplug the machine or press the delicates and heavy soil again for 3 seconds. If the washer still does not fill, some complicated test will have to be run. Let me know, Catriver.

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