I posted a reply to my problem...thanks for trying to help! I looked in the folder you were talking about with the craxy numbers and letters...nothing was there?? am i doing something wrong?? would appreciate any help you can give me!! I've spent 6+hours online not to mention my own time trying to fix this!!
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This depends on what procedures were used during the factory reset.
If your Hard Drive was formatted, than you lost everything. If not, then it is possible that the folder may still be somewhere on your hard drive, for example in the Temp Folder or Recycle Bin? You need to ask the person who performed the factory reset and find what procedures did he/she or they performed on your machine? While you are talking to them, ask if he/she or they could help you recover the Folder you are looking for? The Picture Folder is a default component so it should appear even after the factory reset, unless they screwed it up. Talk to the people who did this job!
Load Outlook in its safe mode ("outlook.exe /safe"). This ensures: - No plug-ins get loaded that might touch the item. - Loading Outlook in offline mode means it won't touch the stuck item. Delete the stuck item in the Outbox folder. Put Outlook in online mode (File -> Work Offline: disable). If you restarted Outlook in its safe mode, exit and restart Outlook for normal operation.
If it's Outlook Express, in OE Tools>Options> Maint tab "store folders" note the location. Go to this location and find the outbox. Delete the .dbx file that goes with it. It will recreate itself on restarting OE.
In your email program once you send a message it will go from the outbox to the sent items. if there was any problem it would not appear in the sent items box, but would remain in the outbox and would post an error to you. Now- go to tools,options, receipts tab, and put a check mark in the first box. And send your email as normal. That way when they open the email at their end you get a message that says they opened your email at their end.
This is a common problem with outlook express. The files have become too large for outlook express. I recommend blowing out all the emails. Try first empty the deleted items. If it will not delete. You need to find the folder associated with this identity. That would be in C drive then documents and settings then your username then application data (hidden folder) then identities. There will be a folder with a crazy name of numbers and letters. Go into this folder and you will see your inbox folder and outbox, sent box etc. Delete the folders that you dont have important emails in and this will dump that whole box. Make sure outlook express is closed when you do this. When you reopen outlook express it will recreate these folders empty. If you have any questions please feel free to contact me.