Question about HP Pavilion dv2000t Notebook
Started with a funny looking screen with a lot of horizontal lines, try
to run the task manager, noting, push the "power" button, nothing, so
had to forced turned off. by keep pressing power button.... then try to
start up and NOTHING but i mean NADA, no beeps sound no safe mode no
bios, just the little lights on.... FYI, no warranty no more,
....please help me!
Thank you in Advance....
HOW TO FIX YOUR DV6000/DV9000/DV2000
All the Problems described in the previous posts are Graphics Related..
Faulty Nvidia Chip..Both Intel And AMD Based Motherboards..Though More Common on the AMD..
The symptoms of the Laptop Powering on and Shutting Off Repeatedly..Or.. Powering On and Having No Video...Or... Power Strip Lights Up, Beeps,Shuts Down...Or..No Power At All...Or.. Intermittant Loss Of Wireless/Video Goes In And Out/Touchpad Slows and Freezes..
To Fix this issue, You will need to Reflow The Graphics Chip.
I will Explain In Full Detail As To The Correct Method Below....
HP DV6000/DV2000/DV9000 Compaq v2000 Video Chip Reflow Instructions
First Step Is Complete Disassembly Of All Parts And Components..
Remove RAM, Remove CPU, Of Course Remove Heatsink and Fan assembly.
Next Step is Insulating the Motherboard... You need to Protect The CPU area, The RAM area, Cover any plastic Plug ports.
Try to leave 1/4 inch area around the edge of the chip free of insulation.
To Insulate the Board.. I use thick pieces of Tin/Aluminum, you can fold up some aluminum foil (tin foil) About 4 folds thickness....
Now that you have your Motherboard Insulated... Make Sure There's Nothing Flamable Or Burnable Below the Motherboard... it will get quite hot underneath.
You will need a Heat Gun.. You can get one of these at your Local Home Improvement Store, they cost about $15 - $30.. You Will Use ONLY the LOW Heat Setting... I REPEAT..... USE ONLY THE LOW HEAT SETTING ....
Next You Will Need Some Coins.. Yes Coins..
8 Quarters and 2 Nickels... Put the 2 Nickels On the Bottom and Stack Quarters On Top...
Place The Stack Of 2 Nickels And 8 Quarters On Top Of The Graphics Chip...
The Reason for using the Coins: Using the coins serves a few purposes...
1) It Helps Transfers the heat Into The Chip More Evenly/Slowly
2) It Helps Hold The Heat Longer/Then Helps To Cool Slower
3) It Gives The Correct Amount Of Weight That Is Needed To Press The Chip
A Thing To Look Out For...
Hewlett Packard is nutorious for using the RED epoxy around the edge of the Graphics chip.. this epoxy is used to help secure the chip to the motherboard...
This is a process that is Hand Done at the Factory.. And Some Boards Will Have Only A Little Amount of this, Some Will Have Alot of it...And Some are Only Done On The Corner Edges....
If There Is Alot of This On Your Chip, You Might End Up Needing To Carefully (REAL CAREFULLY) Remove as much of this epoxy as able to....You can use a Razor Blade To Lightly Scrape This Off... DO NOT MISS AND SCRATCH THE MOTHERBOARD!!! Go SLOW...
Now Comes The Heating Of The Chip...
Start With The Heat Gun About 6 Inches Away From The Top Of The Quarter Stack..You want to be holding the gun at a 45% angle.. Aim the heat at the Edge of the chip, You Will Start Rotating Around the Chip- around the outer edge of the chip...then use tighter circles concentrating on the quarter stack, then after about 30-40 seconds, slowly move closer to the chip...
Never Move the Heat Gun Closer than the Top Of Your Coin Stack...Then Pull It Back And Slowly Repeat.. The Chip Needs To Get Hot Enough To Re-Melt The Solder Balls On The Underside Of The Graphics Chip Back Down To The Contact Pads On the Motherboard.. and this takes Quite Alot of heating to Do.... You Must Not OVERHEAT the CHip... It Is Best To Underheat it and have to Redo.. than to overheat.. It will cause the solder to break down and even crack/split.. causing failure forever...
This process will take about 3 minutes total.. Once you shut off the Heat Gun.. Leave The Stack of Coins On The Chip And Let Sit For Another 5 minutes..
Now Remove The Coins(carefull they might still be hot)
Remove All Insulation.. Reinstall RAM, CPU, Heatsink and FAN Assembly (and Of Course Thermal Pads or Paste.. Note:. If Paste Is Used.. It Must Be Silver Paste...
Now You Can Connect The Power Button Strip/ Video Cable And The DC Jack Cable.... And Plug In AC adapter .. You're Now Ready To Test For Solid Power and Video....
Posted on Nov 22, 2009
I went to that Hp website that was listed above and there it was my computer was on the list of models that were under recall.
It wasnt detecting the wireless, then the screen did that horizontal line thing, and for the past 8 months it goes through these symptoms till finally 3 weeks ago, it decided to not work at all.
Looks like its getting ready to boot, then just stays black with all the leds lit on the top part.
Anyways my computer had a 1 year warrenty and I have had it for 1.5 years. but Hp says on that site they will cover you for an additional year, and if you have a bad computer, they will cover you for the repairs under thier limited warrenty program. All is free of cost, and they send you a prepaid package for the mail.
So I am getting my computer fixed and i suggest that all of you who have these problems to do the same.
Hope this helps.
Posted on Jul 27, 2008
For anyone having trouble with their Hp Dv20xx and no longer have the 1 year warranty service here are some options: with your symptoms being:
-It will not power on any more.
-The screen is blank and has no display of even the BIOS menu at start up.
-It does not even beep when powered on any more.
-The hard drive indicator light flashes only once when powered on but the charge light and media led lights in the front are displayed and that’s it.
If you have tried fixing the problem your self by taking out the battery, unplugging the A/C adapter, and holding down the power button for 1 minute then powering it back on with just the A/C adapter; or if you have removed the RAM and brushed away any dust, then placed the RAM back and powered it on, and it still did not respond then *********** board may need to be repaired but, try the following:
1. visit this web site address (below) to find out if your HP/Compaq is on the list of recalled computers, if so you may qualify for the HP Limited Warranty Service Enhancement program and they will perform a one time repair free of charge.
2.When you get to the site, find your model number, click on it, you will see a list of serial numbers, if your serial number matches one of the listed, then contact 800-HP invent or 800-474-6836.
They will send you a box via FEDEX and should take care of your problem within 7-9 business days (or 2 weeks depending on the state of your computer).
3. How ever if you do not see your serial number on the list of recalled HP/Compaq computers don't panic. You'll just have to do a little more work than others to get your PC back up and operating with out having to pay that ridiculous $399 repair fee HP quotes you once your warranty expires.
4. This next step is simple and may seem redundant but do it anyway. Keep calling Hp, if you've called before you know by now the representative will tell you after collecting your information that your warranty has expired, but you can purchase a $399 service plan, covering hardware repair.
The HP Rep. might have even quoted you a $99.99 (non refundable) 1 year phone tech support that you have to purchase before you can purchase the $49.99 hardware diagnostic support service (Which does not cover any cost of hardware needed to fix your PC). They may have you send them your PC so they can perform a diagnosis, but will call you with a quote of repair cost.
If you choose not to have the PC repaired, you're out of $149.98.
5. Kindly decline the offer, ask if there are other alternatives, if they say that is all they can do for you, then thank them for their time and effort, conclude the conversation, and call back, keep trying until you get someone who will help or cares. Try kindly asking for a supervisor on the next call with out giving the representative the opportunity to assist, He/She may feel compelled to get your problem taken care of on their own (Even if that means putting you on the list of those to receive Limited Warranty Service Enhancement program or the free one time repair service), if you portray it as a situation only His/Her superior can handle.
This has worked for me several times, my warranty was 8 months and 3 weeks over expired and my HP dv2000 was not powering any more. It had the same symptoms as those described on this web site's blog and I was still able to get it repaired just being persistent. I had stopped using it when it gave out 2 months after the warranty expired so I bought a Mac Book Pro notebook through a grant I received through my college (Great notebook btw).I wanted to fix the Dv2000 to give to my younger brother for school.It didn't cost me a dime to get it fixed, but I am trying to get my brother to consider the extended warranty.
6. Just be persistent, don't give in to the service charge unless you have spoken to a supervisor and are convinced it is your only option for repair (if you want to repair it, at $400, you might as well save a little more and buy a brand new computer). Yes, when you call back-to-back they will notice that you have called several times in one day but just be to the point, clear, and persistent. It beats paying $400 dollars for a repair issue that's HP's fault.
And if all else fails, Google is your friend.
Posted on Jul 27, 2009
There is, in fact, a recall on these laptop parts.
Go here: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
You will have to call HP and tell them your computer doesn't start up at all. I just got mine back and it's working probably even better than when I bought it.
That being said... I will never buy HP again, anyway
Posted on Jun 20, 2008
I have the same light up but doesn't boot up problem, laptop is right at two years old, called HP on the recall and thankfully I am covered. They will replace the motherboard according to the rep and restore all factory settings.
Now I am contemplatnig purchasing the additional one year warranty for $149.00, because I am almost sure that there will be more problems popping up over the next year.
Posted on Dec 18, 2008
I had same problem...spent over 1 hour on phone with HP support: basically if you do not buy Norton Antivirus after the initial trial period, it will prevent your computer from even booting up. I removed Norton from my computer and have had no problems since.
Posted on Oct 23, 2008
WOW! Solution #14, from LaptopExpert (Ranked as a Guru, with reason).
I was really scared while performing the step by step instruction. When I was about to start heating I stopped and thought: Is this true? Is this a fake (after all this work, what if...). Then, I took a little piece of soldering wire and heated it up with the heat gun (just in case). And, it melted so quickly that I thought: this might work. With the laptop completely "destroyed" (disassembled) I was wondering if it would even try to start again.
The aluminum foil in place, the coins in place, the heat gun at hand, a deep breath, and ... heating just as described. Seated for a while, and came back to reassembly. Everything in place, battery in place, power button and ... THE LAPTOP IS ALIVE. It was so wonderful to see the leds turned on longer than before the process.
I am really really sorry for not to document the process with photos or a video. But I can tell, the process is legitimate, and it works. Of course, try it if, and only if, the laptop does not qualify for warranty repair.
Thanks a lot LaptopExpert.
Posted on Jan 07, 2010
I had the same problem with my laptop (I have the same as you).
It happened 3 times and on the 4th time it didn't turn on anymore.
The technician told me the motherboard had crashed and that it might have happened because of an electric discharge. Fortunately it was on the warranty. Well, the laptop went to HP to change the motherboard and now, after 2 months, the problem is happening again... I'll take it to the assistence tomorrow, but I don't believe it's an electric discharge, maybe some heat problem, I dont know.
Posted on Apr 29, 2008
I suggest taking off the cover and re-seating the ram. Remove the ram, and make sure all the dust is cleared from the slots, as well as any area around the fan, and cpu...Use a large "clean" make up brush..
One the Ram is re-seated (meaning take it out, and lock it back into place) then reboot the computer...let me know if that helps
Posted on Mar 20, 2008
As i said in an other Question Related to This F*** the Warranty I dug my heels in HARD to get my laptop repaired outside of warranty they released hundreds of Faulty GPU's (That make the screen work) & it DOESN'T matter when they fail the fact is they were faulty in the first Place ring up the support line and negotiate with them until they pickup your computer for free repair it for free and send it back to you for free don't opt. out and let them convince you that you should pay for it because you shouldn't I didn't but they won't fix it straight away after you have gone through trying to get a resolution from them you should get and ecalated case setup with Hp & you can go from there (Don't get angry or abusive to the Hp helpline techs they have no idea about the faulty computers they're in some other Country)
Posted on Sep 02, 2009
Same here, i called HP cust. service because my laptop was listed at their recall website. The HP representative came up with this rule saying: "your part number matches, but NOT you s/n!, so your laptop does not qualify for this recall!" i just can't deal with this anymore. any suggestions?
Posted on Nov 21, 2008
The issue is caused by broken solder connections of the GPU chip. There are two ways to fix this problem even if you're out of warranty.You can reflow the GPU (repairs the solder connections) or replace the logic board alltogether. You can do it yourself or have a third party laptop repair service do it for you. You can try to replace the part yourself, it is available on any auction website. There is a Laptop repair guide that teaches you how to install the part yourself. Google how to reflow a motherboard and you will find ways to re-heat the board to repair the solder connections, chances of success of DIY reflow are around 50%.
Posted on Jul 24, 2010
Called HP support. Mine, though listed on website, is 30 month old, so out of warranty. As this product number is in the list, they quoted $259/- for the repair. It is rediculous to charge when there is a hardware issue and HP's fault.
Posted on Dec 21, 2009
I have an out of warranty dv2000 and haven't had wireless for months. I just discovered HP issued a recall for the wireless and other problems with several different Pavilion and Presario models. For the wireless problem with the dv2000 they are replacing the motherboard on all notebooks in or out of warranty. I was wondering if anyone has had the repair done under the recall and how it turned out? I'm also wondering if HP is still cosmetically trashing notebooks when they are sent in for repair?
Here is the link for the recall:
Posted on Aug 25, 2009
Call hp and see if your under the new extended warranty. this series had a bad gfx processor and causes there to be no video and they have extended its warranty for free repair of this problem
check it out
Posted on Aug 02, 2009
The same problem happened with my dv2000 so I called hp even though my laptop was out of warranty. They soon repaired my laptop ( I'm using it right now). You should call hp and they will repair your laptop because it was the company's problem. Hope this helped. See you later!
Posted on Jun 18, 2009
Just called HP support after finding that my computer was on the enhanced warranty (aka recall) list. They were very helpful and are taking care of the repair free of charge, sending a prepaid FedEx package and said turn around will be 6 days after I send it back to them. I'm very impressed with HP's customer service policy in this situation, although it would be nice if they brought the customer support back to the US from India (hard to understand the dialect).
Posted on May 06, 2009
Yes it is on recall and i hope they'll fix it. however, will i have to take my hardrive out and transfer my files to another computer or will they not bother with the harddrive ...
Posted on Oct 11, 2008
I am having my dv2000 sent in right now. The thing is when you look for the "free fix" "not recall" as they like to say, you have to accidentally stumble on the fact that the dv2000 is aka the dv22xx as listed on your tag as the "service" number. Anyone calling will get no more help. The first thing the rep told me was that I wasn't covered. I told him I was looking at his website which said otherwise. SOB's
Posted on Aug 17, 2008
I have the same boot problem with my dv2312us which is in the dv2000 series. I spoke with an online representative that said this series qualifies for what HP is calling a One Time Service Enhancement. Basically, they know about the problem, but this is their way of dealing with it, but not admitting to it. Evverything is paid for and I have a prepaid FEDex box to send it being sent to my address.
Posted on Aug 01, 2008
HP was very helpful in this situation. Their support was timely and efficient. That alone is reason enough to buy another HP product. In the age of "customer no service" it is nice to be appreciated as a customer. They even paid shipping both ways!
Posted on Jun 30, 2008
There is a recall on those laptops, its the video card. of you don't have the warranty then u are screwed.
Posted on Apr 21, 2008
Tips for a great answer:
Usually answered in minutes!