Maytag Neptune MAH5500B Front Load Washer Logo
Posted on Jan 06, 2009
Answered by a Fixya Expert

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Maytag Neptune Door Locked

Our washer door wouldn't open after the wash was done. We unplugged the washer, hoping to reset it. That didn't work. So after researching online, we learned to unscrew the soap dispenser and pull a light green plastic cord. This worked and released the lock.
But now the washer won't work. It will fill with water and the soap will empty into the washer but it won't start to wash the clothes.
How can this be fixed? Should the washer still work without the lock?

Single Mom with no $$

1 Answer

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  • Expert 242 Answers
  • Posted on Jan 07, 2009
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Joined: Dec 30, 2008
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Hello , I can help , this unit will not work without locking the door , the wax motor in the latch assembly has failed , I have replaced a lot of these , usually it is best to replace the entire latch assembly , this is what your plastic lock string connects to. you can try to replace just the wax motor first due to cost difference. you can find it in the latch assembly it is commonly maroon in color and 1 inch rectangular. please ask any other questions you may have and tell me how this works out.

Phil

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I can't get the door to open and the door locked light is not on. I also get the FL error.

i've had this occur in the past and the way i got the door open was to unplug the machine for 30 seconds or so and then plug it back it. sometimes it'll reset and unlock. hope it works for you.
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Door won't open -washed a load of towels and door seems to be stuck. unplugged and waited so computer would reset but it didn't work. its a maytag neptune.

unscrew the soap cover. you will find a nylon cord usually red or green. pull that and the door will unlock. then replace the lock unit
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If you have a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker then your wax motor might be the issue. See www.neptunehelp.com for info on the faulty door latch wax motor and how to fix it.

If unplugging machine does not allow the door to open then remove the 4 philips screws on the soap dispenser bezel ( under lid) and remove it. There should be a colored plastic cord in there you can pull on to unlock the door, It is an emergency pull cord.
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The comment posted 14 may 2009 it what helped me. DO NOT PRY OPEN the door. Find the release cord inside the soap dispenser,,,you may have to remove the 4 screws and lift it from the washer like i did. I had to lean into the door and pull the cord to release the lock. It was not a system error. The washer was over loaded and although the door was closed and locked...the load pushed the door enough to indicate that it was open and would not wash. After opening the door, rearranging the load and removing some, the door closed and latched locked and was able to continue with the wash. DO NOT PRY OPEN,,,use the cord release first,,,this worked for me.
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The "FL" is indicating that the door has failed to lock or it locked but the control does not sense the door has locked.

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I recommend calling a service technician to diagnose and repair your washer.
but try this first just in case....unplug it for 1 minute plug back in and see if the fault code clears.
good luck.
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Maytag Neptune Washer Door Locked

INSIDE THE SOAP LOADER THERE IS A LIME COLOR STRING PULL IT WILL UNLOCK LATCH
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