Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune Door Locked

Our washer door wouldn't open after the wash was done. We unplugged the washer, hoping to reset it. That didn't work. So after researching online, we learned to unscrew the soap dispenser and pull a light green plastic cord. This worked and released the lock.
But now the washer won't work. It will fill with water and the soap will empty into the washer but it won't start to wash the clothes.
How can this be fixed? Should the washer still work without the lock?

Single Mom with no $$

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  • 242 Answers

Hello , I can help , this unit will not work without locking the door , the wax motor in the latch assembly has failed , I have replaced a lot of these , usually it is best to replace the entire latch assembly , this is what your plastic lock string connects to. you can try to replace just the wax motor first due to cost difference. you can find it in the latch assembly it is commonly maroon in color and 1 inch rectangular. please ask any other questions you may have and tell me how this works out.

Phil

Posted on Jan 07, 2009

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Posted on Jan 02, 2017

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1 Answer

I can't get the door to open and the door locked light is not on. I also get the FL error.


i've had this occur in the past and the way i got the door open was to unplug the machine for 30 seconds or so and then plug it back it. sometimes it'll reset and unlock. hope it works for you.

Dec 01, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door won't open -washed a load of towels and door seems to be stuck. unplugged and waited so computer would reset but it didn't work. its a maytag neptune.


unscrew the soap cover. you will find a nylon cord usually red or green. pull that and the door will unlock. then replace the lock unit

Dec 27, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag washer door stuck locked. Will not open.


access to pump through the back of machine if water in the machine it locks up after 3 attempts to pump out clear the pump by taking the hoses off and yes you will need lots of towels hopefully if you clear the pump reassemble thats the repair done door opens after water pumps out always unplug the machine first

Jun 12, 2009 | Maytag MAH6700AWW Neptune Front-Load...

2 Answers

My washing machine is Neptune. The front door is locked and water is inside with wet clothes.


If you have a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker then your wax motor might be the issue. See www.neptunehelp.com for info on the faulty door latch wax motor and how to fix it.

If unplugging machine does not allow the door to open then remove the 4 philips screws on the soap dispenser bezel ( under lid) and remove it. There should be a colored plastic cord in there you can pull on to unlock the door, It is an emergency pull cord.

May 17, 2009 | Washing Machines

3 Answers

MAYTAG NEPTUNE DOOR LOCKED WILL NOT OPEN!


The comment posted 14 may 2009 it what helped me. DO NOT PRY OPEN the door. Find the release cord inside the soap dispenser,,,you may have to remove the 4 screws and lift it from the washer like i did. I had to lean into the door and pull the cord to release the lock. It was not a system error. The washer was over loaded and although the door was closed and locked...the load pushed the door enough to indicate that it was open and would not wash. After opening the door, rearranging the load and removing some, the door closed and latched locked and was able to continue with the wash. DO NOT PRY OPEN,,,use the cord release first,,,this worked for me.

May 13, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune - door locked, clothes inside, lights are on, no reaction to unplugging and replugging. Help! My work clothes are in there! Thanks a lot.


The manual says that you should push the on/off button to turn off the machin. Wait for 2 minutes for the door to unlock. Then open the washer door.

Audioguy4

Sep 29, 2008 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

Maytag Neptune Washer Door Locked


INSIDE THE SOAP LOADER THERE IS A LIME COLOR STRING PULL IT WILL UNLOCK LATCH

Apr 18, 2008 | Maytag Neptune MAH5500B Front Load Washer

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