Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

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Coffee machine will not grind the coffee beans?

We've had the machine from new for five years, never had a problem until it just stopped grinding the beans. I had someone look at it and they said the blades were worn, but couldn't source any more but I am not sure whether they could be bothered.
The machine makes a noise as though it's about to grind and then just stops.
If you kindly confirm if you think it not fixable, I would really appreciate it.
Many thanks
Deborah Evans

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Since your grinder makes noise and the problem occured suddenly, I would rule out a grinder problem. I am guessing that your grinder runs 10-20 seconds before it stops. If that is the case you need to look for a obstruction in the grinder or a failed microswitch on the doser. Either of these could cause the problem.

Posted on Dec 16, 2008

  • janis oakey Aug 28, 2010

    Is there an online manual tthat can tell you how to do these two things? I am having the same problem....

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Our Saeco Vienna Superautomatica sounds like it's grinding beans but keeps running until the red 'bean' light comes on and we have to shut the machine off. Any suggestions?


The grinder is timing out and stops if the beans do not enter the grinder. This happens because:
1- The grinder outlet is clogged and fresh beans cannot pass through the burrs.
2- The grind setting is too fine and helping clogging in the grinding chamber or the ground coffee outlet.
3- Operator may have been using dark roast oily beans. Like it or not, the dark roast oily beans do not make stronger espresso. Please stop using such beans in fully automatic espresso machines.
4- The grinder has already made over 2000 grinds and the burrs are blunted and not grinding beans as needed.
To solve this malfunction, clean the grinder. Make sure the grinder outlet to the doser is cleaned. This outlet passage is about 2 inches or more. To clean it, lay the machine on its back (water tank side) to allow better view of cleaning the doser and the passage of coffee from the grinder to the doser. Use the link below to find instructions for cleaning the grinder and replace the burrs.
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Hi...Keep on grinding until the Auto Dosing System readjust the amount of grind to be in the optimum. Normally it takes 3 to 4 grinds. Whenever we change the type of beans, this condition happens, it is not a problem.

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The grinder runs but does not grind the coffee beans


This fixes almost all the "beans will not feed or beans will not grind" problems caused by coffee bean dust packed in the burrs. Oily beans cause this problem more fequently.
a. Pour all the beans out the top.
b. Open the settings up all the way and see what else can be poured out. Use your shop vacuum to **** grounds out the spout and backward out the bean bin.
c. Pour in some instant rice and start grinding. Reduce the grind to a small setting like six and then open the settings all the way again. (The grinder will not start at a low setting with the rice in it. If you let it stop, open the settings to about 16 before trying to restart.)
d. Pour out the rice and vacuum out the ground rice.
e. Adjust the grinder to your favorite setting and try a coffee grind. Grind until most of the rice dust is expelled (any remaining trace of rice dust will not affect the flavor of the coffee).

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I have a gaggia syncrony logic.The coffee beans are not going to the grinder so the grinder is just spinning,we have cleaned the machine and cant tell if something is stuck in it or what. cand you help?


This fixes almost all the "beans will not feed or beans will not grind" problems caused by coffee bean dust packed in the burrs. Oily beans cause this problem more fequently.
a. Pour all the beans out the top.
b. Open the settings up all the way and see what else can be poured out. Use your shop vacuum to **** grounds out the spout and backward out the bean bin.
c. Pour in some instant rice and start grinding. Reduce the grind to a small setting like six and then open the settings all the way again. (The grinder will not start at a low setting with the rice in it. If you let it stop, open the settings to about 16 before trying to restart.)
d. Pour out the rice and vacuum out the ground rice.
e. Adjust the grinder to your favorite setting and try a coffee grind. Grind until most of the rice dust is expelled (any remaining trace of rice dust will not affect the flavor of the coffee).

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I bought new green coffee beans recently, roasted it myself and wanted to use it in the machine but the grinder gets stuck and won't turn. The new beans are harder and smaller than the type I used to have....


This fixes almost all the "beans will not feed or beans will not grind" problems caused by coffee bean dust packed in the burrs. Oily beans cause this problem more fequently.
a. Pour all the beans out the top.
b. Open the settings up all the way and see what else can be poured out. Use your shop vacuum to **** grounds out the spout and backward out the bean bin.
c. Pour in some instant rice and start grinding. Reduce the grind to a small setting like six and then open the settings all the way again. (The grinder will not start at a low setting with the rice in it. If you let it stop, open the settings to about 16 before trying to restart.)
d. Pour out the rice and vacuum out the ground rice.
e. Adjust the grinder to your favorite setting and try a coffee grind. Grind until most of the rice dust is expelled (any remaining trace of rice dust will not affect the flavor of the coffee).

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1 Answer

Hello. I have a saeco vienna superautomatic


This happens due to condensation caused by steam developed at the end of the grinding cycle. Make sure that the grinding chamber is completely cleaned and dried before using the grinder.

  1. Turn the whole bean chamber to the right until it can be lifted off the base. This will allow you to clean the grinding wheel. NOTE: Never use water or liquid for cleaning the lower grinding section of this appliance.
  2. Clean interior recesses with a soft brush (not provided).
  3. Wash the whole bean chamber and lid and the ground coffee chamber and lid in mild detergent and water. These items are only dishwasher safe on the top rack of your dishwasher. Wipe exterior with a damp cloth. Do not immerse mill in water or any other liquid or place in dishwasher. Use only non-abrasive cleaners to remove stains.
  4. After completely drying, replace whole bean chamber. Important: when replacing whole bean chamber, screw on completely before setting grinding rate. Turn chamber clockwise (as viewed from top), until it will not turn. Fill with whole coffee beans for grinding and replace lid.
  5. Replace ground coffee chamber and lid, making sure it snaps securely into place.

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