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Question about Saeco Royal Professional Espresso Machine

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DregDrawer full message won't clear

I've only had to empty the grounds drawer four times since I've gotten this machine - each time I have more trouble getting the message to clear so it will operate again. In addition to emptying the drawer & cleaning under it, I have to remove the brew group, clean inside, & then jiggle things for five minutes or so until the message eventually clears. I don't know where the sensor is so that I can look at it. I'm about to return it. Has anyone else had this problem?

Posted by danawink on

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  • Anonymous Feb 24, 2008

    we have the same problem

  • danjwarner Jul 30, 2008

    Great machine except that the sensor for the dreg drawer requires a beating and the massage for 30 minutes to work again every time the drawer needs emptied. I nave come to dread getting the "dreg drawer full" warning.
    Hey Saeco get a clue, people can't use the machine when a sensor disables it. Do you really think the machine should be disabled just because the drawer is full? I nice reminder to empty the drawer is all that is needed . If I'm too stupid to empty the machine and end up ruining it too bad for me. Otherwise the machine is rendered a $1500.00 piece of **** sitting on my counter.

    Anyone thinking of buying this machine should do yourself a favor and NOT. Of course if you are reading this it is probably because you already bought one and came to this forum seeking help. I report back if I learn the secret before frustration causes me to put a 9mm slug into the damn thing.


  • martin clark Oct 06, 2013

    leave machine switched on, remove drip tray and drawer then wait 15 seconds or more reinsert and problem solved. the machine has a 30 cup counter and will reset after 15 seconds of the drawer being removed.

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11 Answers

Anonymous

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When you need to empty the grounds draw remove the drip tray and pull out the dregs draw - don't open the side panel or turn off the machine, - It works for me!!

Posted on Aug 11, 2008

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Hi

Remove the drip tray and the dreg drawer for a FULL 10 SECONDS. It is timed to ensure the tray is really being emptied. Good or bad thats how it is. Do not switch off the machine.

Replace dreg drawer and drip tray. Good to go.

Posted on Feb 18, 2010

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Small amount of crc and jiggle the microswitch with a pointed knife until the message changes to dregdrawer missing. The main issue is the microswitch gets a bit sticky with age and numbers of coffees, mine has 6700.

Posted on Dec 16, 2012

  • Thomas Uphill
    Thomas Uphill Aug 04, 2021

    Thanks, that was it, the switch arm had moved under the plastic of the body, wiggled it until it popped out and changed to dregdrawer missing.

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Anonymous

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The 10 second rule was the answer for me. My machine was only 2 months old (3 years ago) when I had this same problem. Pulled the drawer out and pushed it back in 10 or 15 times. No success. Checked the side door. Nothing. Checked everything. Nothing. Pulled the drawer and cleaned it *completley*. Problem solved - until next "DREGDRAWER FULL" message. Same problem. Same routine. After 3 or 4 of these 'routines', I was ready to use it as a boat anchor, but then realized (after some more experimenting) it wasn't cleaning the dregdrawer that fixed the problem, it was keeping it out of the machine for 15 seconds or so.

Posted on Mar 20, 2010

martin clark

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Solution: Leave machine switched on, take drip tray and drawer out, wait a minimum of 15 seconds then re insert drawer. The machine has an inbuilt counter that notifies drawer full after 30 cups and will reset after 15 seconds.

Posted on Oct 06, 2013

Anonymous

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I also dread the message but have found using a handbrush all the way inside where the drawer is clears the sensor and might also sweep up escaped grounds, at which point it works again fine.

Otherwise, I love the machine!

Posted on Feb 28, 2010

Edward Harris

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Royal Professional is one of the best designed Saeco fully automatic machines. The owners need to save the User's manual and refer the solution to simple malfunction.
The message "Empty dredge drawer" appears when about 20 or 25 dredges accumulate. To clear that message, the dredge drawer should be taken out when the machine is on. Clean/dump the used coffee pucks and replace the drawer back allowing at least 10 seconds time lapse before replacing. This pause of 10 seconds allows reset the electronic count . This process of removal, pause of 10 seconds works even if the dredges are not dumped. The Machine can be cheated by simply removing the dredge drawer for 10 seconds when the machine is powered on, and replace the the drawer without cleaning the dredges.
Removing dredge drawer when the machine is off, does not correct or remove the error message.


Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edward_bbd2c7ff4ee1828a

Posted on Oct 16, 2014

  • BigTri Guy
    BigTri Guy Jul 19, 2021

    So what if you've been a good owner, saved the manual, performed the necessary steps for the necessary time and the message still can't be easily cleared? It can be cleared, just not easily, quickly or by using the same steps each time. Can you offer initial advice for this issue? I've heard purposely causing a "dreg missing" error can help clear the "dreg full" error. I've tried that, plus removing the brew group without success. Hoping you can offer expert advice as advertised.

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candice

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Mine did this, and I took the overspill and the dredge drawer out and then bent down and looked at where the sensor is and blew in it really hard. and as soon as I did it said dredge drawer missing. I just had to blow into the sensor, some grounds must have gotten trapped in there. Seriously save a bunch of time and try it. spent 20 mins trying tot fix it, shake it, unplug it, take it apart... and all I had to do was blow it. go figure.

Posted on Apr 05, 2013

  • martin clark Oct 06, 2013

    there is no sensor, just wait 15 seconds and it will reset.

  • Michael Scovill
    Michael Scovill Sep 01, 2017

    There may be no dregs 'level' sensor, but there is a drawer 'presence' sensor. That is what gets interrupted to start 'clean period' counter (when the drawer is removed) which is reported to be at least 10 - 15 seconds. when the drawer is replaced the count sequence is stopped the count value is compared to a reference (in number of seconds)and if the needed time has elapsed (or greater), the counter is reset and so the brewing of coffee is re-permitted after closing side door and satisfying THAT micro-switch.;-)

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Anonymous

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I too got it to clear after a while but not by fixing anything. Anyone know how the sensor works. The micro switch on the left of the drawer merely seems to sense that the drawer has been placed back in. How does it know when its full?

Posted on Dec 17, 2012

Anonymous

Today when can not solve problem, i moved up machina, shake well and massage disapear :)

Posted on Apr 26, 2008

Anonymous

Hi
We had the same problem. THe sensor is on the machine and (from memory) to the left of the drawer as you are looking at the machine from the front. We slid a credit card down the side and it worked after that.

Posted on Mar 05, 2008

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