20 Most Recent Saeco Incanto Classic Espresso Machine Questions & Answers


HI Are you leaving the machine on when you empty the dredge drawer? There has to be power for the computer to see that the dredge drawer has been removed. Leave it out at least 15 seconds, so the computer thinks you emptied it. This should clear the message.

Saeco Incanto... | Answered on Oct 07, 2018


Hello, Jpklijn-

Since your machine is new, I would not expect any interior spillage of fresh ground coffee.

I suggest you contact Philips, manufacturer of the Saeco brand, and ask about the problem. It may be a defective machine, covered under warranty, with a need to be replaced.

Since I have no idea where you reside (what country), I will direct you to the Philips global page, so you can select your country of residence:
https://www.philips.com/a-cs/global-country-selector.html.L2NvbnRlbnQvY29tbW9uL2VuX1VTL2Nyc2MvZm9vdGVy.html.html
You will want to speak with someone in Customer Service regarging your machine.

Best wishes.

Saeco Incanto... | Answered on Mar 03, 2018


First, I'm not a Saeco technician. Though I've worked on similar Saeco models.
*** The following is for information only. You should always call your vendor for service, as opening this machine will void warranty.***

- Water not getting to machine or not sensing that the water tank is already filled.
* There usually some type of float near to middle of the water tank. It's usually white or colored plastic. This 'float' needs to move freely up-down to 'sense' the filled tank. clean the tank and shake it -note the movement of this float. It will need further cleaning if it's stuck (or you will have to replace tank if it's crudded up).
* Re-install tank and fill with filtered water. Turn machine off, count to 15 then turn on again. This usually turns on pump to add water to inner tank. If this does not happen then there is a CPU problem. If it does hums for 5-10 seconds then goes off but no heating then the pump may have an air bubble in line. Try the turn off and on method several times (up to 5) to get the water flowing. If it's still not working then there is a clog in the pump and will need service and/or replacement.
* Did you change water source? Since this is a table top machine in which you fill the water tank. Try to use filtered (bottled ok) water. Do Not use Distilled or 100% pure water as this type of water will eat out the metals from your machine! Some places use a water softener as it tends to be better for the machine long term (years).
* Still got problems? Check with vendor or MFR for service or replacement. Most machines of this type do not have serviceable parts or adjustments.
Aloha, ukeboy57

Saeco Incanto... | Answered on Feb 05, 2018


the water tank has a float inside, the float has a magnet. the machine senses the position of the magnet and indicates water ok/not. sometimes the magnet rusts inside the plastic casing, renders it less magnetic so it wont work. or the float is missing- fell out while you were cleaning the tank. you will need a new magnetic float to fix the problem.

Saeco Incanto... | Answered on Jan 31, 2017


hi,
can you hear a quite louder noise when trying to make water flow?
If no or very faint noise can be heard, pump is probably faulty or needs to be disassembled and cleaned (see tutos on the Net)
If you can hear a loud noise, the pump is working but unable to suck water, keep on trying, if still unsuccessfull you will have to open the machine and fill yourself the watel inlet tube to "help" the pump priming.

Hope that thelps
M

Saeco Incanto... | Answered on May 15, 2016


The machine appears to be blocked due to limestone formation in water piping. Suggestion is decalcify following instructions of manufacturer .

Saeco Incanto... | Answered on Dec 21, 2015


Try this, when you run the hot water cycle to prime machine and it stops putting out water push in on the knob if that works then replace the tap rod assembly or the whole steam valve assembly.

Saeco Incanto... | Answered on Sep 17, 2015

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