20 Most Recent Saeco Primea Cappuccino Touch Plus Coffee Maker Questions & Answers


In service menu there are 2 parameters you should look. First one - descaling - should be on 'done'. The second one is a counter - water used since last descaling - should be on 0.


Saeco Primea... | Answered on Mar 25, 2018


Check the grind it might be too fine, then check the screen under the red o-ring in the brew unit it might be blocked.

Saeco Primea... | Answered on Feb 08, 2018


That means prime the water circuit. It should prime by itself. If the machine is making noise and still failed to prime, you can do it manually by going into test mode , set the multi valve to hotwater position and operate the pump . When the water flow freely turn off the machine and restart it. Hope it will help.

Saeco Primea... | Answered on Jan 14, 2018


If you don't perform the milk cleaning process for 21 days, the machine will blocked you from dispensing milk product.

Saeco Primea... | Answered on Mar 28, 2017


Hi,Ive just recieved an email saying that your having some problems with your machine. Its hard to keep up with all the error codes on the hundreds of machines on the market. Faulty grinder usually dont give an error code. The grinder will just not work if its faulty, which tells me theres a problem with grinder. If your showing an error 1, i'd be looking at the steam heating circuit. Faulty thermoblock, thermostat, solenoid, etc. Anyway, something has led you to replacing the grinder, so ill see if I can help. Some machines need to be told that it has been fixed, which is done through the programming. You know when you go in to the cleaning program, thats where it may have to be told. The grinder also has other electrical sensors which maybe at fault. On one of the wires that connect to the grinder is a little square thing that sits in a holder on the grinder. It maybe faulty.(not common fault that part). The machine will usually reset itself when you turn it off at the main toggel switch, and unplug it from the power point. When you turn the machine back on, it will do a self dianostic before it starts to heat. but as I said before, the grinder usually isn't part of the self dionostic on start up. If you turn it back on and error code comes back up, id be looking at thermoblocks or thermostats. If your still having troubles, give me more details on how the machines full operation is working. If the grinder is at fault, everything else should be working. Thanks Darryn

Saeco Primea... | Answered on Jan 08, 2017


The grinder is the problem. Inside the grinder is a white gearwheel. Change the gearwheel (cheapest way) or change the grinder and reset all errors from service menu.

Saeco Primea... | Answered on Dec 24, 2016


if the machine is ready to go and the grinder not start check to see if is not block the grinder blade and if not block change the grinder with the same voltage one 120V or 220V

Saeco Primea... | Answered on Feb 20, 2015


once you start this cicle you let it to finish. until it doesn't finish it not work. you read what the machine say on display and it will work

Saeco Primea... | Answered on Feb 15, 2015


there are 2 micro switches on the multi valve i have 4 spare ones if your interested markpittock@hotmail.com

Saeco Primea... | Answered on Jan 20, 2015

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