I think I have the Dell version of this dumb printer. There is a plastic spring loaded lever that tells the printer when paper is passing through and has left the feed rollers. You will have to remove some screws and deal with clever plastic tension grips and a few harnesses but once you break it down you will see the spring hanging there and the plastic lever blocking an infra sensor. Just look at it and you will figure out how it goes back into place. Move it a few times before putting it all back together. Here's a pic of mine.
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I have the same problem my printer was jammed i cleared the jam like it said and it still says theres a jam is there neone with suggestions as i have alot of printing to do for my brain injury team and am getting annoyed with it
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