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The second transfer roller might be missing. Is not properly installed. If you open the printer you will see a roller made of sponge like material. That is the second transfer roller. Replace it if above does not work also ensure the transfer belt is properly installed. that is across from it in the machine.
FATAL ERRORCODE:XX
An error has been detected with the item indicated "XX" in the service message.
Reboot the printer. This often clears the service message, and printer operation can resume.
If the problem persists, contact Technical Support
14: 2nd image transfer pressure/retraction failure
Relevant Electrical Parts
Retraction Position Sensor /2nd Image Transfer
(PC5)
Pressure/Retraction Solenoid /2nd Image Transfer
(SL4)
open cover, remove image transfer unit, behind ITU is 2nd image transfer roller, move it with hand, check solenoid and sensors, thaht they moving freely.
restart
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