Hello,
You should be able to restore your Norton by using the installation CD. If you don't have a CD and you downloaded it from their website, simply log into their website and they will have it on file for you, along with the installation code. If this does not work for you, you will have to contact their customer service for further installation instructions. Their service number is posted on their site.
I hope this gives your some direction with you question.
Thank you,
Regards,
Nico
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