Getting a fatal alert

Make sure you have over 25% remaining space on your HandHeld and try again. Otherwise try a hard reset: Hold down the power button and click the reset button.

For more help:
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DEC Electronics Limited

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application crashed

remove battery

This is a common problem with the Tungsten line, You can try doing a hard reset. This worked for my E2. If that doesn't work, the battery must be removed for a few hours. Although it still may not work after the battery removal.

** To preform a hard reset, hold down the power button, and push the reset button on the back of the unit. The top of your stylus unscrews to expose a "plastic pin" for this purpose. Keep holding down the reset button while the unit reboots. You should see a palm screen displayed while it restarts, let go of the power button and follow the instructions. Pressing up on the pad ring should erase all data.

Just happened to me after installing ThinkOffice. There is a reset button just below the labe "Made in China" on the back of the unit. Hold that button in with your stylus.

you gotta do a hard reset. i had the same problem. go to the palmone website and look up how. make sure you back your stuff up in case you can't get things back. once you perform the hard reset the error should go away.

Everytime I got that error, press soft reset on back and it should reboot normal

I've had the same problem. Mostly I've found that it is a corruption with the documents to go database. (I'm using version 7). To make the error go away, you can delete the docs to go application and the documents and then reload both (make sure you set the desktop to override the handheld until you've got the docs back on your PDA.) I'm considering upgrading to docs to go v10 to see if this will fix the problem ...

Do you have an MP3 installed on your Palm?

You might have to reinstall it.

Though Docs to Go is supported by Palmone, it is still a 3rd party software and will jam your unit like you wouldn't believe. I reloaded mine 15 times before I gave up and quit using it. The Fatal error is an all out jam. The Docs can even duplicate themselves and yes you end up dumping the program from your e2 and reloading before it will work again. The e2 is good and I made mine do internet wirelessly but could never whip Docs.

We prayed and asked God to save the data even though we had to do a hard reset. Data was preserved entirely! For this we give thanks--and praise.
Rob Starner