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Fatal Alert when doing hot sync on palm tungsten e2

Hi, am using palm tungsten e2, i have problems when i try to hotsync it, i thought it was with my oc, but i tried it with with 2 different pc's. still the same message pops. FATAL ALERT Data Mgr.c, Line:11444, Index out of range. have done soft reset but it doesn't work out. pls help. thanks

Posted by juleschin on

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Anonymous

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You gotta do a hard reset. i had the same problem. go to the palmone website and look up how. make sure you back your stuff up in case you can't get things back. once you perform the hard reset the error should go away.

Posted on Nov 11, 2008

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0helpful
1answer

Hello, it seems my palm Tungsten E2 is not compatible with Windows 7 (hotsync). Anything I can do or is there another PDA that will work? Thanks, I do need the PDA.

you need to uninstall the version of palm desktop that you alredy have and install the 4.14 palm desktop, with the hotsync manager that 4.14 includes you should have no more problems
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Can't transfer infor from palm to desktop

Try going to the Palm home page (www.palm.com) and reinstalling the desktop software. Once you have it reinstalled then do a hotsync. I had the same problem and this worked for me. Hopefully it will clear the problem.
Best wishes.
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I have a Tungsten E2 PalmOne and it is not sync

Make sure your connection settings are right, obtain latest version of palm desktop at http://kb.palm.com/wps/portal/kb/common/article/33529_en.html You may use USB, Infrared or Bluetooth as alternate hotsync methods
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Need Hot Sync module on backup PC

Plug your E2 into your pc and when it says new hardware found, install the cd. Do not continue till you have verified sync connection between pc and pda
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Palm tungsten

you may want to run through a few troubleshooting tricks
first try pulling out any extra USB type items that you remove and replace frequently (like a flash drive) and restart your computer after its done booting up you can try hotsyncing again. Make sure what you wanted to put on your PDA is still in the Hotsync manager box.
A PDA not wanting to hotsync is a very general statement. It is an indicator for many different problems.
-You may need a new hotsync cable
-try a different usb port on your computer
-you could open the PDA up and check if all the contacts are clean and connected (Warranty void alert)
-Try re-installing the PAlm desktop software
-If nothing else works put whatever application you're trying to hotsync onto a SD card and copy it from the card and onto the PDA

Tungsten Es are excellent PDAs and it doesn't have too many problems besides being too "basic". A problem like not hot syncing probably isn't an indicator of something really bad unless you've dropped it too many times.
If all else fails you may need to pick up a different PDA


0helpful
1answer

Unable to hotsync with my computer

anytime you get fatal alerts you have to do more than just push the reset button. You will have to do a soft reset or possibly a hard reset,(usually the soft reset works) Google it and you will find it is quite simple to do
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Unable to hotsync with my computer

Also, if you have a new Tungsten E2 and there is no important data, I would hard reset it and then when you sync it, select the old profile of the previous Palm to see if that works.

The new Palm you have, is it a Tungsten E2 as well?

The profiles don't always carry over between different models.
0helpful
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Fatal error message

this error can only happen when you previously have another HH hotsynced to the same username you are using right now. troubleshoot by: Do a hotsync. Hard reset e2 hotsync to a new username export-import data if you are using PDS for your PIM reinstall all 3rd party software.
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