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Go to account management, then go to "redeem code" and download it..... Don't try to download it through the playstation store because it sometimes doesn't work...
On PS3 you need to make sure you downloaded the right map pack for the right disc number you have. Take out the black ops disc and look for a code that starts with BLES or similar. Then in the Playstation Store make sure you download the map pack with the same code as your disc.
There was a big problem with the PlayStation Store and the Black Ops First Strike DLC when it was first released. Try again, update your PS3 and try downloading again, it should work fine.
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