Hello
First of all press ALT+CTRL+DEL and start Task Manager, there is probably some application (or other process) that is not reponding. You can kill them to let the shutdown continue, and know what is causing the problem and maybe find an update for it.
Also this means that your computer has not been rebooted properly since the installation of important system updates. If you have "Automatic Updates" scheduled on your machine, these updates could have downloaded and installed without your knowledge. To fix this issue, let the updates finish installing, reboot and then shut down your computer as normal.
Click "Start."
Click "Windows Update." Click "Install Updates" to begin the installation of any updates that have been downloaded to your Compaq Presario. When the "Restart Now" button becomes available, click it once. Your Compaq Presario will shut down Windows, finish installing the updates and then reboot your computer.
Click "Shut Down." Because the updates have finished installing and have been installed properly, your Compaq Presario will now shut down normally and will not immediately boot back up.
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