Question about iRiver H10 MP3 Player

1 Answer

My Iriver H10 MP3 player will not load a repair program. It will turn on, then initialize itself, but then a notice pops up that says the system files are missing and to restore them with the Recovery Tool available at iriver.com. When the recovery tool is downloaded and activated it instructs me to turn on the H10 and connect it to the USB port, after which the recovery tool should begin its operation. However, the recovery tool takes no further action and the H10 can only be turned off by removing the battery. I can access the H10 via USB port using my computer and see nothing is listed. I placed the recovery tool program on the H10 and ran it there; same result. Iriver also has a firmware update program which I've tried running, both from the computer and on the H10. The program instructs how to connect the H10, at which time the program should initiate, but nothing happens. Running the upgrade program on the H10, as with the recovery tool, produces the same negative result. Another type of software from Rockbox.org for this device can be applied and appears to load, but afterward the H10 is unchanged and nothing is visible in the H10 files when examined via the USB port from my computer.

Posted by virginiajim on

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1 Answer

LORETO LACARON

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  • 2,071 Answers

Hi,
Maybe it is a software problem that why it won't work,can ask another software or download again.

Regards:
votit

Posted on Jan 29, 2011

  • LORETO LACARON
    LORETO LACARON Jan 29, 2011

    Take out all the content of your H10 mp3 and put it in a folder then reformat your mp3. After you reformatted your mp3 put back all content again including the software you have and run it. Feel free to ask whatever the result.

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Hello,

When system files are missing on the player, you will need to reinstall the FIRMWARE.

When looking online for the connection type for the H10 / H10JR, I can see 2 CONNECTION TYPES for the H10 / H10JR:
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The connection type determines what software on the computer will be used for transferring media.
Each software on the computer needs corresponding firmware on the player to be installed.
When the player itself comes up with the information to connect to iRiver PLUS, this is the correct software for this device probably. Then the device is a H10JR.

When not having the program iRiver PLUS, go to the iRiver support site, for the download:
http://www.iriver.com/flash/index.asp?code=0302
In the left column click Plus3 and go for the download.
Run iriver plus 3 and then select [Tools > Portable Device > Firmware Upgrade] from the menu.


Need more help ? Just post a comment.
In case you have the other model player, the H10, let me know if you need assistance for its recovery.
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I'm not sure my solution can help you or not.
I've got this message too but after I formated H10 by Windows.

First backup all files by window explorer.
Open iriver plus and go to > Option > Portable Device Initialization.
This function will delete all data, Please sure that you already backup all of your data from H10.
After initialize process finished, it will ask you to disconnect and connect it agian.
------ Steps below, I can't explain it clearly. May be you will not have the same results as me. I hope it can rise you some ideas how it comes.

I followed that instruction but after I disconnected it again and turned on, expected that msg will disappear, IT's NOT! a bit freak out.
Ok claim down,
I tried to turn it off but I can't then I pushed its battery out and put it back and turned on, that msg showed up again.
Then I connected H10 to Iriver plus again and it upgrades firmware automatically.

At the end after I disconnected and turn on my H10 it works perfectly.

I'm not a native English so my language could make you confused, any questions you can contact me
[email protected]
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I'm not sure my solution can help you or not.
I've got this message too but after I formated H10 by Windows.

First backup all files by window explorer.
Open iriver plus and go to > Option > Portable Device Initialization.
This function will delete all data, Please sure that you already backup all of your data from H10.
After initialize process finished, it will ask you to disconnect and connect it agian.
------ Steps below, I can't explain it clearly. May be you will not have the same results as me. I hope it can rise you some ideas how it comes.

I followed that instruction but after I disconnected it again and turned on, expected that msg will disappear, IT's NOT! a bit freak out.
Ok claim down,
I tried to turn it off but I can't then I pushed its battery out and put it back and turned on, that msg showed up again.
Then I connected H10 to Iriver plus again and it upgrades firmware automatically.

At the end after I disconnected and turn on my H10 it works perfectly.

I'm not a native English so my language could make you confused, any questions you can contact me. :)

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Try Here:

http://iriverinc.com/support/hd/

If that doesn't work check out the forum at:
http://www.misticriver.net/forums/h-10-h-20-series/
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Initializing H10
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Additional information
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A
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