Where can I purchase a replacement milk container and tubing?

First; I am NOT a Caffitaly repairman. Though I have worked on mini espresso machines. Any machine that has milk sitting in a hot coffee machine will always have problems with clogging. Please check your MFR's recommended operating procedures. Most will describe a very time consuming and tedious process of keeping the equipment in just working condition, Once milk is left in the machine after brewing then the milk will 'cook' in the feed lines. Unless it's flushed after EVERY use then the milk left will leave a residue in the container and feed lines. Ever wash a used glass of milk? Yes, plain water won't rinse out the milk protein stuck to the glass. Soap, water, and brush is the only way to clean it.
** Follow your instructions. You will need to locate the small brush that came with the machine or find one from a local store that sells very tiny brushes. Feed tubes needs to be checked for clogs or build up of old milk (yuk!). Tubes may need replacement if cracked or have holes in them. Any hole will prevent milk from being sucked up into the tube. Tubes may have a metal tip on the end to help keep it on the bottom of the milk container. There should be a hole in the tip that will allow milk to pass through it.
** Suggest watching the Barista at your local coffee shop. You will always see them pulling out the COLD milk from the refrigerator. Froth the milk then put the milk jug back into the fridge. You can only froth COLD milk. That's why the milk in your Caffitalty needs to be used immediately or returned to refrigerator.
** If your still having problems then contact your vendor or the MFR for service.
Aloha! ukeboy57

First make sure you have the tube seated all the way in, the one inside the milk jug. I had assisted with the same problem before and the owner did not put the tube back in after cleaning the milk container. Next add a little Petrol-Gel Food Grade Sanitary Lubricant to the O-Rings, should have two (a small black one and an orange one) on the machine that the milk container connects to. This will assist in creating a better seal. If either are missing then you found the issue. The O-Rings are critical to any pressure system, so keep them clean and lubricated. You can get Petrol-Gel at a restaurant wholesaler or Amazon.

Had this exact problem a few times on a cleaned well maintained milk jug top with an ESAM5500M. Delonghi 'repaired' it by sending a new milk jug frothing top.

It's caused by milk fat deposits, the frother part on the milk jug may look clean but deep inside it's not. I clean mine with pipe cleaners, detergent and hot water and still it wouldn't froth.

The problem re-occurs for me every 6 months or so. You could buy the milk fat remover solution to clean it. Personally I just boil the whole milk jug frother in detergent and the again in descaling solution, that's fixed this problem twice now, although I think it will eventually corrode the 'o' rings on the frother, still cheaper than buying a new frother part each time though.

If it still doesn't work after that, the only other reason for this problem I found mention of was caused by a broken rubber seal where the milk jug fits to the machine. It's most likely to be milk fat deposits inside the frother though.

Most common cause of this problem is a blockage in the milk jug. First thing you should try is soaking the complete jug top in a quality milk line cleaner (available from specialist coffee machine retailers) for at least an hour and then rinse thoroughly. Then try running a fresh cleaning solution through the jug instaed of milk. Good luck and post again if this doesnt work.

I was told this was a problem with the O rings on the machine (you need to keep these clean or replace them (if necessary) to keep the milk container working properly).

I did this and still had the same problem. Turns out the top on the milk container needed to be replaced. It's $20 from Delonghi but at the time of this writing is out of stock (I have waited three seeks so far and Delonghi is supposed to be escalating my request).

I finally got frustrated with the whole thing and completely disassembled the milk container top (there are a total of 5 screws and you need to remove the froth control slider to get to one of them) and gave everything a good cleaning. Pay attention to the small orifice on the inside of the chrome tube that the milk comes out of. Using a dental gum cleaning brush or similar sized brush and some hot soapy water should get the dried milk residue out. Inside the top is also a rubber piece that the froth regulator inserts into. Reomve this rubber piece and clean thoroughly. Make sure and clean all other areas inside the top with hot soapy water. Make sure to look the top over well as you disassemble to be sure note all component positions for reassembly. Make sure when reassembling that the cleaning button and its spring are reassembled correctly. The small red O ring on the end of the cleaning button's rod should be cleaned well and the small tube into which it inserts should be free of any milk residue. One last item to check is the rubber bushing that rubber milk uptake tube inserts into is clean and making a good seal. Note that this bushing should make a good seal on both sides (the side the rubber uptake insrts into and the side the upper side of the top inserts into. Make sure all parts are reassembled correctly. In general if you clean and rejuvinate all areas that need to make a tight seal you should get good results. I have no experience here but it would be my observation that even with a good thorough cleaning job the results may not last a real long time as it seems that parts in the top show wear after about a year and a half of daily use. In my oppinion the purchase of a new $20 top makes sense, but if you can get one or don't want to wait you can spend the 30 minutes to do the above cleaning. Because of apparent backorder issues at Delonghi this may also be a good idea to buy upfront. Make sure to include the 5 O rings in the order ($1 each) to avoid paying two shipping fees. I have found one of the O rings at Lowe but was unable to find a few of the sizes (smaller than Lowes sells).

Hi
There should be a small pin on the top of the Cappuccinator. When it starts, twist the pin slowly until the milk flows up the tube. Then leave it where it is and it will work all the time.

Aren't you supposed to foam the milk in a seperate container with the steam wand?

I purchased a unit second hand for my wife's birthday today. It's only 4 months old, got it home, tested it, same problem... No froth!

I've read all the posts here and all were very helpful troubleshooting guides however they did not solve the issue.

Understanding how the frothing mechanism functions is half the battle in figuring out the solution. It's a simple vacuum type system. No doubt you've read about checking the orings. This is definately the first thing to check however if this is not the reason then consider the following.

The larger of the white tubes that has the red and black oring inserts deep into its port on the tap. Why? It pushes steam past the milk pipe directly into the chrome frothing tube which causes a vacuum essentially drawing milk up it's hose creating the froth. What you can't see without further investigation is that on the underside of the tube centered between the red and black orings is a small hole. This hole is responsible for drawing the milk upwards. If this is blocked, and it probably is then no milk and no froth. Use a really small screwdriver to carefully clean the white tube both from the front and the little hole underneath.

So in conclusion. Any air leak between the red and black orings will prevent the vacuum required to draw milk up the tube and alternatively any blockage of the milk channel will also obviously prevent the flow into the frothing mechanism. Hope this helps.

Try this, the valve diagram shows that you twist the knob, but you left it up and down to adjust the flow. You could also check that the container you have the milk in, is lower in height than the cappuccinatore to help it siffin the milk up from its container. Make sure the cappuccinatore is fitted correctly pushed in fully and half fill a cup with milk and pull the valve adjuster up a small amount and push the button. It should start pushing steam out the cappuccinatore and then within a few seconds it should start siffining milk up the tube.

Cyril

The following site has all of the accessories like pitchers

http://www.delonghi.com/Int/USA/customer.html

I believe the milk pitcher is about 1750