20 Most Recent Saeco Royal Professional Espresso Machine Questions & Answers


What is sensor error 02 for saeco royal office up

Sensor de Caldeira Desligado/avaria
12/11/2021 10:22:31 PM • Saeco Royal... • Answered on Dec 11, 2021

Saeco royal profesional machine says


The machine will stay locked until Ventilate is on.

Try following the indications here: The following procedure works when you get the ventilate error: The Ventilate sign can....


12/8/2021 11:13:44 PM • Saeco Royal... • Answered on Dec 08, 2021

Ventilate shows, nothing works

There is an air lock in the hydraulic line of the machine, thats why it is calling for ventilate, if hot water valve is open and it is still calling for ventilate, then it is possible that the valve is blocked, it might be at top of the wand or at the tap rod assembly.
11/12/2021 12:18:07 PM • Saeco Royal... • Answered on Nov 12, 2021

No coffee, water going to the drip tray

OK, so this is a problem with your brew unit. The unit is not cycling correctly to tell the water to come through.

We had another problem like this just this week.

The wat we fixed it was 1) Give the Brew Unit a really good clean. 2)Make sure the Brew Unit can complete a cycle - manually rotate the brew unit components through a cycle 3) Lubricate the Brew Units moving parts if necessary using some Saeco or Other Food Grade Lubricant

Then try watch a complete coffee cycle by leaving the side door of your machine open, and tricking the micro switches into thinking the door is closed by engaging them with some card or something similar.

Let us know if this does not resolve your issue.

Paul from Coffee Shrine
Saeco Coffee Machines
11/2/2021 6:04:43 AM • Saeco Royal... • Answered on Nov 02, 2021

DregDrawer full message won't clear

When you need to empty the grounds draw remove the drip tray and pull out the dregs draw - don't open the side panel or turn off the machine, - It works for me!!
8/4/2021 4:03:28 PM • Saeco Royal... • Answered on Aug 04, 2021


Sounds like your drain is getting plugged with coffee residue. Remove your brew unit. There is an injector that has 2 orange o-rings in it in the back. That pocket below it is filling with water. There is a drain that is to the bottom left that goes into the drip tray in front. Use a prob of some kind that is about 12" long that you can stick down and forward in the drain pocket. Work it towards the front and you should open the drain again. it fills with oils, so use some hot sudzy water and clean it out.
6/23/2021 2:18:49 AM • Saeco Royal... • Answered on Jun 23, 2021


I had the same problem with a Saeco Royal Digital. I ran the decalcifying liquid through the machine with the automatic descaling program as per the instructions on the bottle and the DECALCIFY message stayed up.
I solved it by going to the menu and selecting "Signal Descal." and toggling it from No to Yes. I escaped back to the menu and git the usual "Select Product".
Hope this helps.
3/23/2020 9:08:00 AM • Saeco Royal... • Answered on Mar 23, 2020

Saeco Royal Office PUC code I dont know code how do i bypass it?

cups for my office is 21752 help to recoverd the puk cod!
7/14/2018 11:48:51 AM • Saeco Royal... • Answered on Jul 14, 2018

Fill water tank

First, I'm not a Saeco technician.But I've worked on similar Saeco machines. - Water not getting to machine or not sensing that the water tank is already filled. * There usually some type of float near to middle of the water tank. It's usually white or colored plastic. This 'float' needs to move freely up-down to 'sense' the filled tank. clean the tank and shake it -note the movement of this float. It will need further cleaning if it's stuck (or you will have to replace tank if it's crudded up). * Re-install tank and fill with filtered water. Turn machine off, count to 15 then turn on again. This usually turns on pump to add water to inner tank. If this does not happen then there is a CPU problem. If it does hums for 5-10 seconds then goes off but no heating then the pump may have an air bubble in line. Try the turn off and on method several times (up to 5) to get the water flowing. If it's still not working then there is a clog in the pump and will need service and/or replacement. * Did you change water source? Since this is a table top machine in which you fill the water tank. Try to use filtered (bottled ok) water. Do Not use Distilled or 100% pure water as this type of water will eat out the metals from your machine! Some places use a water softener as it tends to be better for the machine long term (years). * Still got problems? Check with vendor or MFR for service or replacement. Most machines of this type do not have serviceable parts or adjustments. Aloha, ukeboy57
1/18/2018 12:27:51 AM • Saeco Royal... • Answered on Jan 18, 2018

Why my saeco royal not grinding?

hi, pls try to describe what are the symptoms. Grinder might be dead, or the doser switch may say that there's no need for grinding because it feels there is enough ground coffee. I would clean the grinder completely, clean the doser from all ground coffee and give it a try and let me know. Hope that helps. M.
5/15/2016 7:35:45 PM • Saeco Royal... • Answered on May 15, 2016
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