20 Most Recent Jura Capresso Impressa Z5 Espresso/Coffee Maker Questions & Answers

On my machine - J6 Capresso, the problem was caused by a crack on one side of the grounds scraper, a plastic paddle attached to the side of the brew group. The scraper is supposed to detect when the tray is full by not returning to the normal position and triggering a sensor that detects that the tray was emptied. When one side was cracked, the scraper was too weak to trigger the sensor. I replaced the scraper ($20 part), and that fixed the problem.

Jura Capresso... • Answered on Mar 17, 2021

If the machine says TRAY MISSING it's the contacts at the back so clean as other people have stated, you can also use a cardboard nail file to clean the contacts at the back if there really skanky!.

If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch. This will be probably gunged up with coffee and the switch will be stuck up, get a can of WD40 and squirt a small amount up into the switch then poke the switch with a small screwdriver up and down until it moves smoothly.

Then replace all the bits, sit down, look smug and have a coffee cos you've fixed it!! :0)

Jura Capresso... • Answered on Oct 02, 2020

It could be several soutions to this problem. First of all, try to clean the sieve in the brew unit, it may be clogged. Take out the tray, in between the 2 brown "lips" inside you can put your finger up and clean out all the old coffeegrounds stuck up there. Then put everything back in place and run a Rinse machine operation.

If this is not helping, listen out when you start up the machine; You should hear that the valve is turning 3 times, if it doesn`t it can be a problem with this valve not opening in right position. Then all the water would go out in the tray, and not into the brew unit. That maybe can be solved by changing this Multi ceramic valve or the Main Electronic board. Then it`s a job for a sertified Jura technician.

Jura Capresso... • Answered on Sep 18, 2017

Check your manual The rear often has a trouble guide MANUALS & Instruction Books are On Line The Books & Manuals are more than likely on the manufacturers site. Often as downloadable PDF files Search their support area for your specific model of device. Try Google Search for a Manual or PDF File for the specific brand & model number. Also check these Sites: www.retrevo.com .... Manuals www.office.manualsonline.com

Jura Capresso... • Answered on Aug 07, 2017

The flap of the funnel has a piece of plastic that sticks out, which pushes on a microswitch under the top cover.. If the funnel is not seated correctly, it will not work the microswitch.. This will also apply if you try to use it with ground coffee.There are 2 switches side by side, the other is for the bean hopper cover.I suppose you could insert a small stick into the hole, and press towards the front of the machine.. it should have a distinctive click to it. if it works, then either the plastic piece on the ground coffee cover is broken, or the funnel is not seated correctly.. if it doesnt work, you need a new switch fitting.

Jura Capresso... • Answered on Apr 22, 2017

The connectors at the back have liquid on them use a lint free cloth to remove the liquid and the tray fault will go away. If you want to prevent this make sure that when you pour the water out the tray you pour it out the side not the back and this is how the liquid or debris gets stuck there

Jura Capresso... • Answered on Jan 22, 2017

Run a decalcify cycle, your system sounds clogged

Jura Capresso... • Answered on Oct 13, 2016

I am experiencing the same problem, so any assistance welcome..

Jura Capresso... • Answered on Aug 13, 2016

There are severial videos on uTube that show how to resolve problems. I have included a link that will probably help you. How to Fix Jura Z5 Z6 and Z7 Jura Z5 Z6 Z7 Disassembly Instructions

Jura Capresso... • Answered on Jun 16, 2016

RB5193 wrote: If the machine keeps saying EMPTY GROUNDS even though you have, pull out the tray, look just inside the aparture where the tray goes top right at the front there is a small slot where if you look closely you can see a small white micro switch.finally found it - look inside the large opening where the entire tray part fits - all the way up front - just inside the opening, not in the back where the contacts fit, but way in front - there resides the white micro switch - loosen it up and voila! It works (after 4 hours of hunting, scraping, filing etc - it works like a charm - photo attached, I hope. Thank you RB5193!


Jura Capresso... • Answered on Mar 27, 2016

The Multivalve seems to be stuck. When you start up the machine you should hear the multivalve turning 2 times, if it`s silent, the valve is defective. This valve is important to guide the water in the right direction. Contact your servicedealer and let them have a look. There`s also a small chance that the electronic board are sending wrong or no signals to the valve

Jura Capresso... • Answered on Nov 22, 2015

check silicone hous from water tank to pump,and check hous from pump to brew unit.i had same problem with white hous from tank to flow metar

Jura Capresso... • Answered on Aug 27, 2015

first check the grounds tray as it must go in with the side-tabs (small ridge on each side) in the rear, otherwise it will not seat properly. If that doesn't work give me a shout. gl.

Jura Capresso... • Answered on Jun 08, 2015

foreign element perhaps the grinder is bad though. First try using a small vacuum that will allow adequate control of vacumming up the bean container. remove all the beans etc. the bean container must be emptied. then look at what the vacuum removed, any foreign objects? if you see 1 or more it's likely fixed. otherwise remove any inside cover/guides in the bean container you should now look directly at the grinder wheels with flashlight, as there may instead be a foreign substance or a defect preventing the grinder from processing the beans. if a defect then it may require factory service. gl

Jura Capresso... • Answered on Jun 08, 2015

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