20 Most Recent DeLonghi Esclusivo Magnifica ESAM3300 Espresso Machine Questions & Answers

Recycling the power resets the position of the defuser. When you turn it off, make sure you do it via the button on the front before swutching it off at the power point.

DeLonghi... | Answered 3 days ago

no options but to replace it sorry

DeLonghi... | Answered on Sep 10, 2020

Good morning Tony
since your machine seems to be a relation of mine, I will do what can to assist you. I will put a photo of mine in for comparison
25384622-pd1nal51mezmuuwk5cecr2bn-2-6.jpg I am sorry about how dark my black coffee machine is, you can see that they are related. What I can suggest here and now is that you remove the infuser once again and put it back carefully in its place, I would give that a try, and have done
enjoy your coffee

DeLonghi... | Answered on May 24, 2020

Not good; from page 21 of the owner's manual: If the message is still displayed after cleaning, contact the service center.
The good news is that when I had to send in my ESAM3500 for warranty repair, I called DeLonghi (1-866-528-8323) and got through to their repair center without difficulty. They sent a new shipping box and wrapping material, and a prepaid shipping label to a repair center about 100 miles away. I got my repair ESAM back in just a week. I hope that your experience goes as well. If it's out of warranty, though, it could be expensive.

DeLonghi... | Answered on Mar 05, 2020

Hello Karen,
I am not a service professional; however, I have owned 2 Delonghi espresso machines for 15 years now and done several service repairs on my machines and they are still running great! Was the machine running ok before removing the infuser?? Please be sure to read section 10.2 of your service manual. If not available, you can visit here to view manual https://www.seattlecoffeegear.com/assets/user-manuals/delonghi/delonghi-esam-3300-user-manual.pdf

Additionally, make sure you have inserted the infuser back onto the machine correctly. Review towards the end of section 10.2 where you must make sure the infuser is compressed back closed and upon inserting it onto the machine the red buttons must click that the infuser is installed correctly? Please see troubleshoot picture attached. Also be sure to clean your machine inside underneath the infuser as many coffee grounds are collected there after a period of time. I don't know how old you machine is, but replacing the o-rings on the infuser and greasing the moving parts (o-rings) is recommended. Be sure to use lubricant recommended for food contact. I hope this helps you get your machine back on track? If not, please upload a video to better help you. Good luck, Enrique
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DeLonghi... | Answered on Dec 30, 2019

Sorry didn't under stand do you have a video

DeLonghi... | Answered on Dec 30, 2019

most coffee makers have a temperature sensitive diode in the circuit, and that will "blow". if you are comfortable working on your own unit you could troubleshoot it, otherwise, bring to a repair shop.

DeLonghi... | Answered on Dec 30, 2019

I had this same problem and discussed it with DeLonghi customer service. My machine was grinding 20 seconds for a double shot and ground coffee was coming out of the top and spilling over inside what a mess! DeLonghi thought it was potentially a problem with the control board - grinding time too long - which is an expensive repair. I also called the local factory-authorized service and described the same problem. They asked what kind of beans I was using and I answered Starbucks espresso. They said that Starbucks is too oily, clogs the machine, and that I should try beans that are lighter. I also checked with an engineer who used to work at Starbucks and he made the same guess. I tried an Italian roast espresso from a local market and it worked! I've had no problems since. The new beans cleaned out the oils and I'm getting great shots. This is a good machine, but is best making single shots.

DeLonghi... | Answered on Jul 01, 2019

These machines do need to be lubricated every so often. First, buy some food safe lubricant, e.g. here. Then, turn the machine off, open the front door, and remove the infuser. There is a holder connected to the machine by two hex screws. You may remove this (or even just leave it on). Now attach a long tube to the lubricant (should come with the can) and spray lubricant on both sides of the vertical screw that moves the infuser up and down. Give it a few good sprays on both sides of the screw, up and down, and that should solve your problem.

DeLonghi... | Answered on Apr 18, 2019

I think the microswitch that sensors the front door is not activated. Try to find it and "give it a massage" The machine resets the counter for the grounds container every time the door switch is activated.


DeLonghi... | Answered on Apr 08, 2019

We had excactly the same problem a couple of times recently with a lot of troubleshooting,like adjsusting grinder, reseting the to factory settings, and many more and we end up that it was a problem with pcb control board which lost the preset timing of grinding thus the coffee grinding where about 3-4 sec and the correct one shold be about 8-9 sec. We have here one side which have the control board for your reference.

DeLonghi... | Answered on Mar 11, 2019

Thanks globalautomo!!
It sure looked clean but upon further inspection the tiny hole was not. Boiled it just like you said and immediately it works like it should. My wife is grateful!

DeLonghi... | Answered on Feb 15, 2019

I have the same problem as this after cleaning. The machine won't power on. It does a power on self test and then the grounds tray full or missing light comes on and nothing else can be done.

A friend of mine with a similar machine says hers fixed itself after a while so assume some sensor got jammed/obscured with my over zealous cleaning. However I'm not hopeful. Might try taking it apart.

DeLonghi... | Answered on Jan 05, 2019

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this is the best thing i found .. i wish it helps :)
Good Luck

DeLonghi... | Answered on Mar 14, 2018

SORRY but FIXYA does not make coffee nor do we repair coffee makers . contact the manufacturer thru their website and ask tech support to assist

DeLonghi... | Answered on Oct 13, 2017

Sensor and clip bad. Check switch

DeLonghi... | Answered on Sep 04, 2017

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