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Rick Mosebach Posted on Nov 17, 2010
Answered by a Fixya Expert

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When I try to copy or scan from the glass it tries to feed from the automatic feeder tray instead.

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Doctor PC

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  • HP Master 7,733 Answers
  • Posted on Nov 17, 2010
Doctor PC
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Joined: Oct 01, 2010
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Make sure there's no paper in the tray.Use the printer control panel to scan.

First Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

Second Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English) or reversal.

If this not work reinstall the printer.

If you need more help come back.Post / thumbs / testimonial are welcome!

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SCX 4826FN everything that goe in through the top feeder (scans, copies, faxes) comes out with a solid vertical black line on the paper. All other printing jobs that pull paper from the tray are ok. It...

This black line sounds like it is definately coming from the ADF scanner glass. This is the thinner strip of glass that is located just to the left of the large original glass. You can verify this by making a copy from the large glass instead of using the feeder on top. If the copy comes out clean then it is definately the scanner glass. Just clean the glass well with glass cleaner and a soft cloth. This glass is only used when copying/scanning using the top automatic feeder
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chances are the feeder isnt feeding the paper at all, thats why you cant scan a single paper, try opening up the ADF and clean the feed rollers first, turn off the machine and gently rub the rollers again and again until you have a clean shot or surface, try this from thop to bottom rollers, please make sure though to insert uncreased paper and paper without eardogs on its leading edge, this could cause some delay upon feeding process

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