Two things could be wrong the fist check that the filter is not blocked its at the frunt bottom right near the floor right side put towls down theres still 10 cups of water in there ok pif you can twist the black or it could be white knob take it right out then check to see if its empty if it is then it sounds like you moter brushers ok i can onlt try to help ok please rate me if i have helped you
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