When you plug your camera into the computer (this is what I think you are saying) then nothing is detected on the card.
Two things to try:
Get a card reader, they cost about $10.00 to a little more at most stores such as Best Buy, Walmart, and so on. By using a card reader/writer, there is no need to have any software installed on any computer as the card reader will be detected as a mass storage device on all operating systems from the recent past years.
Make sure your software is installed correctly.
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