Epson c1100 Black toner has run out but when opening the door to the printer to change it the blue toner is showing and will not move round how do we get the toner to move round to the black to replace it?

there maybe a cartridge replacement button to drag the print head etc out of the way so you can get at the cartridges.


I hope this was helpful

Make sure that Ready or Sleep is displayed in the LCD panel.
Select Change Toner X (The letters C, M, Y, or K appear in place of X, indicating the colors Cyan, Magenta, Yellow, and Black.) in the Reset Menu on the control panel.While the cartridge X you selected above moves to the cartridge replacement position, Please Wait appears on the LCD panel.Replace Toner X appears in the LCD panel when the cartridge to be replaced reaches the cartridge replacement position.Then Open Cover A.Push up the right lever to unlock the toner cartridge. Then remove the toner cartridge from the printer.

K- black
M- Magenta (red)
Y- Yellow
C- Cyan (blue)

Hope this helps.

Toner K low refers to the black toner.

Epson C1100's show toner low for a long time before it actually needs replacing (usually have another 500 - 1000 copies left). This is to give you time to order a new one. When it is completely empty you will get a message saying replace K toner and the cartridge will be moved into the front position ready to remove it. If you really must replace it before it is empty let me know and I will try to explain how to do it, although it is quite involved.

Please take a moment to rate this solution. Thanks.

I struggled with this and it sent me nearly mad. Epson need their heads read for not giving the instructions either on the toner box or inside the printer. What customer care? I'm sure I'm not the only one who has felt like putting a sledge hammer through the ******* thing.

The other answer on this Fixya site says use the printer driver. That's not right for my computer. There is nothing on the driver about it.

To get the correct toner cartridge to face you when you open the front door... use the menu screen on the printer itself and the 4 buttons that are in a wheel shape. By default you are in the Information menu. Scroll down to Reset menu, using the bottom button. Press the right button (with the return arrow) to select this menu. The first visible option is 'Clear warning' which is a useful one to get rid of the endless warnings! But instead of selecting that, scroll down through this Reset menu until you come to 'Change Toner C', which is followed by M then K then Y.

In case you're wondering which is which - they are confusingly not in the same order as the colours on the printer. Cyan (blue), Magenta (red), K Black, Y Yellow.

Hope this saved the sledge hammer, and hope Epson one day think...

Easiest way is to open the front door, poke a screw driver into the interlock on the left side and this will free the carriage to rotate.

You can also do this via the printer driver, and the printer control panel. It's all listed in the User Manual.

Open the front door, look to the left for the interlock, insert a screw driver or similar into lock.

Carousel can now be rotated by hand.

I believe you can also rotate the carousel to a particular toner via the panel and driver.

If you wait until the colour has completely run out, you will see a message to that effect, and the correct cartride will be presented. If you wish to change before this:



1. On the printers' control panel, press the "right" button (labeled no. 3) once and then the "down" button (labeled no. 4) until you see the RESET MENU.
2. Press the "right" button (labeled no. 3) once.
3. Press the "down" button (labeled no. 4) until you see "CHANGE TONER X" appear on the screen (where X is either C, M, Y or K, Cyan. Magenta, Yellow or Black).
4. Press the "right" button (labeled no. 3) once. The printer will rotate the toner carousel to the correct position for you to change.
5. Open the printer door and change the toner as normal.

Replace Toner with gen cartridge.

 

Or Take cartridge back as faulty after checking that it was opened and installed correctly.

 

Check display on printer for indications that maybe it needs one of the 3 colour toners indicators are Y,C or M

 

K is black