I would certainly say it does sound like a door adjustment issue. Get a volunteer to help you in this simple test..
Open the freezer door, locate and press in the light switch. Have your helper press the dispenser button and see if it works.
You will most likely find that the door is not hitting the light witch enough to allow the dispenser to work.
The important thing to check is that the freezer light is shutting off when the door is closed! This could create major issues having the light acting as a heater in the freezer.
If you find the door sitting low, check the spacers at the bottom of the door to be sure they are in tact and the alignment of the door in relation to the fridge door.
The top hinge is usually adjustable left to right to even up the spacing, but if your spacers are worn at the bottom you will need to get some new ones.
Good luck!!
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