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1. try change the navigation settings.
2. if not selltled, reset to factory setting,
3. or press the reset pin, rigth beside the ON and OFF button.
its seltle.
"Entertainment On-The-Go: Perfect for people on the go, the Easy Street NVM-4070 features a MPEG-4 video player, JPEG photo viewer and MP3/WMA/WAV music player so you can view images and listen to music in the car or with you on the go. You can also use the MP3/WMA/WAV music player while in navigation mode!" Source
I just found out there is only one solution to this problem. We have to buy a new GPS. A customer service Rep just told me that there are no updates available. Call 1-800-421-5013
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