JENN-AIRE MODEL JCD2389GEW = WATER/ICE DISPENSER NOT WORKING. DOOR INDICATOR LIGHTS NOT WORKING. ICE MAKER IS MAKING ICE. 3 WEEKS AGO DEFROST CIRCUIT BOARD REPLACED. IS THERE A RESET BUTTON FOR DOOR DISPENSER? NO LIGHT ON "DISPENSER LOCK".
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Mine did this a few years ago. I had to call service out to replace the system board. I guess it's a common problem. Something on the board fails and the defrost operation does not work properly, resulting in rapid meltdown of ice build-up and puddles on the floor.
Just had to defrost the water tank inside the fridge for a few minutes. Using a waterproof heating pad with extension cord did the trick. Even a fridge needs a warm blanket from time to time.
We have a Jenn Air side by side, model JCD2389GEW. The ice dispensers work, the water does not. This started after I replaced the filter. I've checked and nothing is locked out. When you press the actuator pad to dispense water, you can hear a noise similar to a small pump which I assume is a solenoid attempting to open. Any ideas?
turn freezer to higher temp and turn fresh to lower temp this maximizes airflow into the refrigerator. check the door that regulates airflow into fresh side..see if its stuck closed for some reason. good luck! :)
I'm assuming you are saying there is no ice and water being dispensed, but that the ice maker is producing ice.
Actual ice maker operation is independent of the fountain which is for dispensing only.
The power is checked at the fountain board on wires Red/Black and White. The door must be closed when doing this check as power goes through the door switch. If no power is present, check the same wires at the connector under the upper door hinge cover.
The next check would be Red/Black to Blue while depressing the actuator pad button.
Outputs off the board are Pink to auger motor, Black to fountain water valve, other Black to fountain light, Violet to cube solenoid, the two brown wires go to the ice chute door solenoid.
The ice maker can be checked by removing the plastic cover up front. Check test points L to N for 120VAC. Short test points T and H to cycle the ice maker. Make sure it does not have ice or water in the mold already, or it will run over.
Of course last but not least, check water to the refrigerator. It is a dual valve and unlikely both solenoids could fail at the same time.
You could have a layer of solid ice at the bottom of your icetray. Remove icetray. Remove any ice in bottom. Reinstall. Be careful there is a connection on the rear of the icetray, you may have to turn it to get it to mesh correctly. Fill with ice and it should work fine. Good Luck.
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