Model JCD2389GEW - ice/water dispenser does not work. Until recently, it did not do anything on any of the settings (water, cube and crushed ice) now it crushes ice on all three settings but the door does not open!

Refrigerator - Crushed Ice Only, No Cubes. If it appears you are getting only crushed ice from the dispenser, check the following: It is normal to get a slight amount of crushed or broken ice cubes before or while dispensing cubed ice. ... If no ice cubes are behind the bucket, try to dispense ice with the bucket removed.

Check the evaporator system, that release the cubes, when that does not work the cubes stay stuck inside.

check to see if you ice bin has full size ice cube in it... if there is then you dispense is stuck in the crush mode check to see if there is something keep the crushing wheels from releasing... other than that it could be the control on the door..hope this helps

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

There is a solinoid in the freezer section by the motor that turns the ice auger. Test it by selecting cubes and with the ice bucket out, open the door, hold the door switch so the lights turn out and push the dispenser button. It should make a loud snap and travel upward. If not then I would say you have a bad solinoid. If it does, then I would look at the bucket. the metal rod that runs along the side of the bucket opens a flap in the bucket that is supposed to let the full cubes drop. look for anything that might cause it to be hanging up.

hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

You may not need to replace the solenoid.  If you hear the hum, and not a loud click and don't see then rod move, it may be frozen with ice.  Test it manually with your hand, it should be free  to move up and down.  If not, then it is frozen with ice.  Remove the ice dispenser and let it thaw and dry out.  You should then be able to move to rod and it will work fine, at least until it freezes again.  Anyone know how to prevent it from freezing up? Its a continual problem for me

Check and make sure your switch is okay. Some have a switch that controls whether you want crushed or cubes. If it is defective replace it.

If less than a year old should still be under warranty