I had same problem.
Clean bobbin carriage area thoroughly. First unplug, remove all the carriage bobbin parts, remove all lint with small brush and tweezers if needed, add one drop of machine oil (I brushed the one drop of oil in the bobbin carriage groves), put back together. Mine worked great after that. *Tip: At start up, my thread was darker with oil, so I used a zigzag stitch on scrap fabric until the tread came out clean.
This sounds like your metal plate needs adjustment. Loosen the screws and adjust it until the needle goes all the way down. If that doesnt work, ensure that your bobbin case has been aligned properly.
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