Question about Brother SE350 Mechanical Sewing Machine

3 Answers

I keep getting "check and rethread the upper thread" error message

My machine will sew about 5-6 stitches, then stops with the "check and rethread the upper thread" error message. I've rethreaded multiple times, varied the stitch and tension and used a can of compressed air to blow out the dust/lint. The stitches are fine, I just can't seem to get that message to stop appearing.

Posted by Jill Putzier on

  • Jill Putzier
    Jill Putzier Apr 23, 2012

    Sorry - i should have mentioned that I have turned the machine off & on again a couple of times!

  • loshi
    loshi Nov 10, 2019

    I keep getting "check and rethread the upper thread" error message

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3 Answers

Joyce Love

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Hi....I also kept getting the check and rethread upper thread message, I\'d sew about 15 stitches and it\'d stop. Here\'s what I did. On the left of the machine, in the back there is a screw....loosen that screw, take cover off, then lift straigt up and out on the cover that has the 3 on it in your threading seqence. Next, I started inspecting and cleaning the thread route from top to bottom. Lo and behold....I get to the place where you come down the front of the machine and turn to go back up and I spot a little slit in the plastic piece so, when I was threading the machine I guess I was pulling it to far to the left causing it to wear a little slit in that piece....so, I finished cutting it off with a utility knife, used an emery board to smooth it down, put the covers back on and it works GREAT!!!! Who would\'ve ever that it\'d be so easy and save me a bunch of money!!! I sure hope this helps someone.

Posted on Jan 07, 2013

  • 11 more comments 
  • Joyce Love Jan 07, 2013

    I guess it didn't like the word I used instead of a little tiny slice or cut...lol

  • Tina Walter Gossage
    Tina Walter Gossage Jun 03, 2014

    Thanks for this tip I am going to try it because I am having the same problem and did the same things as Joyce to try to fix it with no luck.

  • autumn sanders
    autumn sanders Sep 10, 2014

    Joyce Love I hope you read this.... Thank you! From the bottom of my heart!!!! I was having this problem also - for the longest time! I just kept sewing through the error and hoping it would go away. Sometimes it would - like if I locked my stitch by going back over it and moving forward. Anyway, I opened the machine as you suggested and sure enough, there was a little slit in the plastic. I cut it off, expcecting it to be difficult to do but it is almost a "soft" plastic. In my opinion this is a Brother defect as it has happened to myself and others. The plastic should be very hard and not soft which allows for the thread to eventually wear a slice or slit in the plastic. It worked!!! I am SO HAPPY! I was thinking I would have to get a new machine! This has saved me oodles of time and money! Thank you Joyce!

  • Beverley Barrett Dec 16, 2014

    thank you, thank you for sharing how you solved the 'rethread' problem..I'v been going crazy searching everywhere for a solution.You had it!! x

  • Joyce Love Dec 21, 2014

    I'm so very glad it worked for y'all!!!! Just unhappy that it happened in the 1st place! However, I still LOVE my Brother machines! Merry Christmas y'all!!

  • Tracey Kelley
    Tracey Kelley Jan 15, 2016

    My machine was driving me crazy...I was so glad to find your post...It was exactly the issue for me, I shaved the little piece of plastic off and I haven't gotten the error message yet and I'm on my 3rd hooping! :)

  • diana barrera
    diana barrera Apr 02, 2016

    Im having the same issue. Just curious what plastic part are you talking about so that maybe i can check mine. is there a way to post a picture of it. please cause this machine is driving me nuts.

  • Bonnie Rocker-VanDresar

    OMG you are a lifesaver. Thank you so much for the advice. Have been getting the error message for about a month now, and was waiting until after Christmas to take my SE400 to the shop for service (which is 2 hours away). Took your advice and I did have a fissure. Cut if off, filed it down and now my machine is running like a top. YOU ARE WONDERFUL :)

  • NIKI DASHER
    NIKI DASHER Mar 27, 2017

    Hi Joyce! I have followed your advice so far, but am stuck. I loosened the screw and pulled the cover off. However, I cannot pull "Straight up and out" where the 3 is when threading. Could you help? I have a Brother PE770

  • Jody Hodges
    Jody Hodges Jun 06, 2019

    Thank you sooooooo much! Problem solved.

  • Lorina Iverson Jun 17, 2019

    I tried this and I did not find any problems there but I did find some thread pieces stuck more to the back and removed that and I am good to go. So if you have the same issues check both of these things....

  • Terry peacock
    Terry peacock Sep 12, 2019

    Thank you I did the same thing yayyy Joyce ????

  • Darla Faul Morstad
    Darla Faul Morstad Jun 17, 2020

    I’m not seeing where this could be, any possible chance you could post more pictures?

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Annika Chaloff

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Just wanted to say that I tried the thing that Joyce suggested above and it worked like a freaking CHARM! Simply unscrew the screw at the back of the machine and look inside near where the number 3 is on the thread guide. I found that my thread had also worn a fissure into the plastic. I used an exacto knife to shave off the rest of the piece, screwed the plate back on a VOILA!
I keep getting

Posted on Jun 06, 2016

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  • Terry peacock
    Terry peacock Sep 12, 2019

    Hello, I spent hours with my brother Quattro doing the same grrrr, so I got brave and took off some covers & found my thread had dug into a piece of the plastic too ?? but all fixed now, hubby filled the crack with superglue and filed it with my emery board, I’ll try and attach a photo I took, Terry ??

  • Terry peacock
    Terry peacock Sep 12, 2019

    Goodness knows how long it’s been like this ?? I spent 5 hours searching and trying things, thank God for this post ??

  • Terry peacock
    Terry peacock Sep 12, 2019

    I just compared the 2 pics and there in exactly the same place too ??????

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Debbi's Sewing Machine Repair

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  • Brother Master
  • 7,365 Answers

It's possible that something could be wrong with the computer part of the machine.
have you tired turning the machine off & on again to see if it will clear the message?

Posted on Apr 23, 2012

  • 1 more comment 
  • it would be a good idea to have the machine checked & see what's wrong with it
    Debbi

  • autumn sanders
    autumn sanders Sep 10, 2014

    It's not the computer! See Joyce Love's solution above. I would not spend a ton of money when this is an easy fix and probably a defect in the machine itself.

  • Beverly Amell
    Beverly Amell Nov 13, 2018

    Joyce Love, you are a genius. I spoke to a repairman today who "assured" me that my problem would be the computer. I had the slit worn into that plastic piece also... filled it and voila!!! Thank you.

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5 Related Answers

Jeannie Tuttle

  • 7 Answers

SOURCE: My brother PE-400 sewing quit sewing

The "race" on your machine needs adjusting. Remove the bobbin cover, bobbin, & case. What you have left is the race, it moves when you turn the large wheel on the top right of machine. The needle also moves up and down. There is a hook on the race that catches the needle thread. Try moving the race to the line up with the needle. It may take a couple of trys but it should do the trick. Also clean any threads that may be caught on or arround the race. Hope this helps!

Posted on Jan 03, 2009

Anonymous

  • 2 Answers

SOURCE: No stitches 925D.

Probably your looper timing is off. This is common, and just a necessary evil of sergers. Their tolerances are tight.
The operation of creating a serger stitch is a succession of thread grabing and delivering. One looper grabs a thread and delivers it to the needle and so on.
To check this, turn your handwheel slowly and check to see that the upper looper is meeting the lower looper by passing very close to the indented part at the back of the lower looper (indented part is called the scarf, this is where the looper threads form a lock) If not, it's the looper timing. If they seem to meet properly then check your needle. Is your needle up into the needle clamp all the way? Try a new needle. Even a slight bend to the needle will not allow the loopers to meet and grab or deliver thread. You might check the tensions. Thread has to have some resistance in order for the loopers to do their job,

If your looper timing is off, find a sewing repair person to retime the serger. Don't try it yourself or put this repair off. If the loopers go further out of timing, they might hit something and replacement can be costly.

Posted on Nov 18, 2007

Anonymous

  • 1 Answer

SOURCE: Thread in needle or bobbin keeps on breaking

The tread only breaks in the needle. what can i do . i don't get to sew anything . I tread the needle and get everything ready and start the machine and as quickly as that the tread is broken and the machine has not sewn at all.

Posted on Apr 07, 2009

Anonymous

  • 1 Answer

SOURCE: My brother PE-400 sewing quit sewing

i had the same problem and realized i was using the wrong kind of bobbin. there are specific ones for an embroidery machine and specific ones for a reg. sewing machine. hope this helps

Posted on May 03, 2009

Anonymous

  • 96 Answers

SOURCE: stitching loose. won't thread the fabric

try to rethread the machine all the way back to the spool of thread and check the top and bottom tensions on scrap of same fabric

Posted on Dec 13, 2009

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I just posted this under another Brother machine...mine is a se 350 but, might be the same problem!! Hi....I also kept getting the check and rethread upper thread message, I'd sew about 15 stitches and it'd stop. Here's what I did. On the left of the machine, in the back there is a screw....loosen that screw, take cover off, then lift straigt up and out on the cover that has the 3 on it in your threading seqence. Next, I started inspecting and cleaning the thread route from top to bottom. Lo and behold....I get to the place where you come down the front of the machine and turn to go back up and I spot a little slice/cut in the plastic piece so, when I was threading the machine I guess I was pulling it to far to the left causing it to wear a little slice/cut in that piece....so, I finished cutting it off with a utility knife, used an emery board to smooth it down, put the covers back on and it works GREAT!!!! Who would've ever thought that it'd be so easy and save me a bunch of money!!! I sure hope this helps someone.

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