TOP RACK NOT CLEANING DISHES

No Problem...

Check the screen area around the sump right below the lower spray arm if it is built up with lime deposit then the wash pump is starving for water and cannot pump water to the upper spray arm this would also starve water to the drain pump.

Hi

If you are noticing that the dishes are not clean, then there are a few things to check for. Check the soap powder if it

In my experience, you probably have a clog in the spray arm/arms for the top rack. Take the arm(s) out and see if the holes in them are clogged. Rice, plastic wrappers, and glass from dishes that broke in there are the most common culprits I've seen.

I'm having the same problem. Did some testing and found that the sprayer on the top rack is not even moving and hence not getting any water. Not sure what to do.

possibly low water pressure...

racks might be in backwards if it's an older model with wheels on shelf system... rubber bumpers should face out...

could be a blockage in the upper sprayer arm... or the upper arm had come off and was remounted in a position that doesn't line up with the jet of water from below...

could be bad loading technique... sounds simple enough but you should never put large bowls or pots that lay horizontally on the lower rack because it really screws up the cleaning effectiveness. Large items should always go on the top rack or be washed by hand if they don't fit on the top rack.

HI,

The top rack is not cleaning because of low water pressure from the wash motor to the upper spray arm.
Assuming the top spray arms are clear of debris, remove the lower spray arm to access the wash motor. Remove the 4 torx screws and the filter (accumulator assembly). Remove the torx screw and the inlet protector that covers the chopper assembly. Make sure the chopper is not broken (broken chopper will fill with debris and block water flow). While holding the chopper blade, reach inside the "D" shaped opening on top of the motor and spin the wheel/motor by hand in each direction to make sure either the chopper gear or the motor gear that drives the chopper is not broken. Replace the chopper if necessary . If the motor gear is broken, replace the sump and motor assembly . Remove any debris from the sump area in the process.
You don't have to shut the power off to the dishwasher because the door will be open, but if you feel more comfortable, do so.

thanks,

replace the top spray arm and it should work ok again

CHECK WATER INLET SOLENOID

brittgee, there has been a number of service flashes on this model. One that has to do with the upper spray arm assy. Complaint is poor washability; gritty glasses, food redeposited on glasses, especially in the corners. They redesigned the upper spray arm to improve water spray to all corners of the upper rack. The new part number is 8269022. They also redesigned the third level spinner for more consistant rotation and better washability. This was also under a service flash. Part number.8193768. Other reasons for poor wash would be; low water temperature, rinse aid disp. not working, loading etc. Catriver...post back.